IT systems and infrastructure are crucial to the success of nearly every business today; and due to the continued evolution of cloud-based solutions and applications, looming cybersecurity threats, and a host of related market dynamics, these systems are now more complicated than ever before.

For small and mid-sized businesses (SMBs) that lack the expertise and resources required to manage these systems—let alone stay ahead of the curve by researching and adopting new technologies—it’s easy to fall behind. This is one of the reasons we see so many small businesses outsourcing their IT to managed services providers (MSPs) that can provide the expertise, administration and support needed to keep systems online, optimized and working properly.

The reality is that these things are easier said than done—but with the right systems and processes in place, MSPs can introduce new operational efficiencies and enhancements that can certainly help.


That's Where Automation Comes Into the Picture

For MSPs specifically, the benefits of automation can be significant. The ability to create consistent, repeatable and scalable processes that can be executed across multiple devices or environments simultaneously is a core competency of any managed services operation—and the less time technicians and engineers need to spend hands-on with these systems and processes, the better.

With automation capabilities like scripting and task sequencing, these scenarios play out differently. A remote monitoring and management (RMM) tool can identify when a preset threshold for low disk space is approaching and then immediately delete the necessary files, the Microsoft patch can be automatically deployed (along with any required restarts or configuration changes) across all endpoints simultaneously, and a snapshot engine can determine whether or not that most recent backup will boot up if it’s needed.

That’s because today’s leading automation solutions put MSPs in total control, allowing technicians to customize, design and orchestrate activities however they see fit. And when these teams are no longer bogged down with manual troubleshooting and problem-solving for basic issues, they actually can spend time focusing “on” the business.

To learn more about the next wave of MSP automation and how to drive operational efficiency in your business, check out our new eBook, MSP Automation in 2020: A Critical Driver of Operational Efficiency