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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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MSPradio Episode 7: How MSPs Can Leverage Online Communities

Posted June 4, 2014by Nate Teplow


Communities are an incredibly important part of business. They are where people share ideas, connect, uncover business opportunities and learn from their peers. And now, there are even more opportunities to connect and build communities with the Internet and social media. So how can managed IT services providers leverage these communities for their business?

On this episode of MSPradio, we're joined by Alan Belniak, Community Evangelist at Continuum and Mary McCoy, Continuum's Social Media Manager to discuss the importance of business communities, and how MSPs can leverage their peers' knowledge in both online and offline formats.

Click here to subscribe to MSPradio on iTunes.



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Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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