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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Navigate 2016 Sponsor and Session Spotlight: Intel Returns to Talk Revenue and Service Ticket Volume

Posted September 26, 2016by Tim Lewis

 

Eric-Townsend-Intel-Navigate-2016-MSP-Blog

With Navigate 2016 kicking off bright and early tomorrow, we wanted to give Continuum partners an advanced look at Intel's® Connection Track session, Three Ways to Double Your Revenue and Reduce Your Service Ticket Volume in 2017! If you're attending Continuum's SOLD OUT, premiere annual industry event, you should definitely check out their talk on Thursday, 9/29 at 11:00 am ET! What can you expect to learn?

Why is it that some Continuum MSPs increase profitably every year by double digits while others struggle to break even? How are these MSPs increasing customer satisfaction scores and getting their existing customers to purchase additional services from them? What technologies are these MSPs utilizing to continue to grab business from other MSPs?

In his session, Eric Townsend, Director of SMB and MSP Marketing at Intel, will review the latest industry data on SMB IT trends and discuss three best practices to help you better manage your “MSP” services offering effectively to SMB customers. In addition, he will explore proven strategies to reduce your service ticket volume with your existing customer base in order to gain more services sales opportunity.

We actually got the chance to catch up with Eric again in our latest MSPtv installment. Tune in now to hear about his experience at Navigate last year and what attendees can expect this time around! 

Proudly Partnering with Intel

3 Ways you can increase revenue and decrease ticket volume with Continuum and Intel®

MSPs should always be looking for new ways—and new technologies—to minimize tickets and maximize revenue. These three tactics should be high priority for every MSP.

  • Get better patch saturation
  • Diagnose hardware problems remotely 
  • Re-image PCs without a site visit

Real world Continuum and Intel vPro users recognize the benefits of extending their console functionality:
"The remote capabilities that Intel® vPro™ technology adds to our Continuum console are significant and can save us a lot of time," said Nick Bernfeld, CEO of Southern New England Computer Services (SNECS). "It’s our standard recommendation going forward, but we also have a lot of vPro-based systems already in our customers’ installed base that we can now take advantage of."

Continuum business partners—MSPs—on extracting even more value with Intel vPro:
"We’ve built our managed services business on the Continuum platform because of the tremendous value we get from the tools they provide and their back-end NOC services," states Ethan Tancredi, President of MySherpa. "The integration of Intel vPro technology into Continuum really reinforces this value proposition. Continuum has worked hard to make sure vPro’s remote functionality works seamlessly in the background – all we need to do is load the agent on the PC and vPro is ready to go. vPro saves us time in setting up machines and in maintaining them."

Intel is sponsoring Continuum's upcoming user conference and SOLD-OUT industry event, Navigate 2016, taking place in Boston, MA from September 28-30. Stop by booth #102 to learn more! And in advance of the event, you can tour this powerful tool to understand how Intel vPro technology can expand the capabilities of your Continuum console and help build revenue.

Pricing-Profitably-Managed-IT-Services-Pricing-Strategies-to-Maximize-Margins

Tim Lewis came from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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