Cheers folks! It's been a great year of blogging for Continuum. We've published over 350 new posts to the MSPblog, and we hope you've been able to follow along throughout the year. In case not, we've pulled together our top 5 blogs from 2014 so that you can see what managed IT services content our readers found most interesting this year.
Thanks for a great year of blogging, and see you in 2015 for more from the MSPblog.
Posted on Jun 18, 2014 at 8:30am by Nick Bruno
With all of the recent security breaches in the news, it's easy to get caught up in the "technical" side of information security. Sure, there is a lot of work to be done to keep your information safe from hackers and malicious software programs, however, there's another side to the coin, and that's physical security. Many offices don't enforce best practices for physical information security, and frankly may just not be aware of them. As their MSP, your job is to educate them on these best practices, both from a technology standpoint and from a physical standpoint.
Posted on Feb 13, 2014 at 8:30am by Steven J. Vaughn-Nichols
In early days of the Web, no one heard of a Distributed Denial of Service (DDoS) attack; malware came to us through other vectors. Then in early 2000, a series of them DDoS attacks knocked off the air such popular websites as Yahoo, CNN, and Amazon. Today, DDoS attacks are thicker than fleas on a hound-dog, and are more complex than ever. They can hit your sites and your customers’ sites from more angles and they can knock out a website for minutes or even days.
Posted on Feb 24, 2014 at 11am by Jeff Neumann
Data can be considered the most valuable asset for many companies and the loss of this data can mean serious consequences. If you are a Managed Services Provider (MSP), it’s very important to offer proven, tested methods when it comes to business continuity and disaster recovery solutions.
Posted on Apr 8, 2014 at 8:30am by Tom Henderson
You think you know the cloud? Test your knowledge against these technical definitions. Close answers count, because this isn't Oxford or Webster’s, just a mixture of marketing-speak and geek speak. You’re on your honor. No peeking, and be nice.
Posted on Feb 10, 2014 at 8:30am by Ray Vrabel
There are many opportunities in the managed services provider (MSP) industry. In fact, MarketsandMarkets expects the managed services market to grow from $142.75 billion in 2013 to $256.05 billion in 2018, a 12.4% CAGR in the next 5 years. However, many MSPs struggle with some common problems, which make it difficult to capitalize on this growing market.
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It's no secret that sales are the lifeblood of your managed services business. In order to grow, you need to consistently find new business. Many people think that telesales are an outdated way to prospect, but if done right, this can be a very effective to uncover new business opportunities. In this episode of MSPtv, we sit down with Greg Casale, CEO of Cloud Sales on Rails (CSOR) to talk sales tactics for MSPs. Tune in to this week's MSPtv episode to learn how to ramp up your MSP sales operation.
Master Services Agreements (MSAs) and Service Level Agreements (SLAs) are the foundation of your business relationships. They set expectations when certain issues arise and how both parties are responsible for handling them. However, MSPs don't always understand how important it is to build strong contractual documents.
On this episode of MSPradio, we chat with Tom Fafinski, Co-Founder of Virtus Law. Tom works frequently with MSPs and provides us with proven tips to improve your client agreements and build better foundations for your business relationships.
This week on IT Rewind, everyone's favorite host discusses the release of the iPhone 6 and the latest internet security breach! Oh, and he may or may not rock a mohawk at the end of the episode...
By Gretchen Hoffman