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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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3 Ways to Enhance Your Cyber Security Sales Pitch: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on June 4, 2018


There’s no denying the need for advanced cyber security services in today’s IT landscape—but that doesn’t mean your security solution will sell itself. Without the right pitch, value prop and collateral, it may be difficult to convince prospects (or existing customers) that it’s time to invest in IT security. In this episode of The Weekly Byte, we explore three ways you can enhance your cyber security sales pitch to drive better outcomes!

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Topics: Sales and Marketing, The Weekly Byte, Cyber Security

7 Vulnerabilities You Didn’t Know Existed in Your System Configuration

Posted by Lily Teplow on June 1, 2018

Today's businesses are hyper-focused on ensuring their IT environments are secure and protected from cyber threats. However, with all the attention being given to the front lines of defense, what happens if you leave the back door open to hackers and intruders?

Configuration errors, lack of IT controls, un-secure internal processes—these are all examples of vulnerabilities that could lead to security breach and major data loss. To decrease the chances of a successful breach, organizations can take simple countermeasures, such as working with an MSP to tighten IT security. But first, look out for these seven basic avenues that might be open to cyber criminals. 

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Topics: Information Security, Cybersecurity and Threat Management

The Top 5 MSP Blog Posts of May 2018

Posted by Lily Teplow on May 31, 2018


As the saying goes, April showers bring May flowers. But what does May bring? In our case, it brought another month filled with valuable, business-driving content on the blog! This month’s roundup covers a range of topics including sales and marketing best practices, the benefits of live product demos, the FBI's recent cyber attack warning and more. 

Read on to discover the top five blog articles our readers couldn’t get enough of this month, with special bonus content at the end!

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Service Level Agreement

4 Signs It’s Time for a Help Desk Partnership

Posted by Joseph Tavano on May 30, 2018

4 Signs It’s Time for a Help Desk Partnership

At a certain point in the growth of an MSP’s business, there comes a time where the demand for client support outpaces the time (and profitability) of existing MSP resources, ultimately resulting in the need for Help Desk capabilities.

But how should MSPs acquire these capabilities? There are a number of options available, from acquisition to partnership to building it out oneself. However, out of all these options, a partnership with an experienced Help Desk vendor can provide some of the best margins and ROI. Meanwhile, an acquisition can put a business into debt it may never recover from, and building out an in-house help desk solution can lead to skyrocketing general & administrative (G&A) expenses that may make business growth increasingly unprofitable.

So, when is it time to partner for Help Desk services? Here are four signs your MSP business may be ready.

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Topics: Help Desk, Customer Service, Vendor Management

The Best LinkedIn Lead Gen Tactic You Probably Aren't Using: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on May 29, 2018


LinkedIn is a powerful network that provides MSPs with tremendous opportunities to generate new leads, learn more about prospects and customers, and drive meaningful conversations and interactions—but if you’re not taking advantage of this one particular tactic, you might be leaving money on the table. Tune in to this Weekly Byte to learn about the best LinkedIn lead generation exercise you’re probably not leveraging today!

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Topics: Sales and Marketing, The Weekly Byte, Social Media

Remembering Those Who Have Fallen and Thanking Those Who Have Served

Posted by Lily Teplow on May 28, 2018

Remembering Those Who Have Fallen and Thanking Those Who Have Served

On this Memorial Day, we wanted to take a moment to thank all those who have served in our military, and those who have given their lives for our freedom. We feel that there is no greater sacrifice to be made than to serve your country and we salute all the veterans out there on this Memorial Day.

As veterans return home from service, many of them choose to leverage their acquired skills and get jobs in the IT industry. We understand the close ties that IT professionals have with the military, and many of our own employees and partners have served our country.

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Topics: IT Community, Continuum Veterans Foundation (CVF)

FBI Issues Cyber Attack Warning to US Businesses

Posted by Brian Downey on May 25, 2018


On Friday, the FBI issued a formal warning about a cyber attack that has the potential to compromise hundreds of thousands of home and small office routers worldwide.

As an MSP servicing small- and medium-sized businesses, your clients could be affected. This post will cover what MSPs need to know about this cyber attack warning, as well as how you should handle the issue with your clients.

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Topics: Industry News, Cybersecurity and Threat Management

Watch Out for This Royal Wedding Scam

Posted by Lily Teplow on May 25, 2018

Watch Out for This Royal Wedding Scam

Ever since Prince Harry and Meghan Markle tied the knot last Saturday, my news feed has been flooded with Royal Wedding coverage, updates, opinion articles and quizzes. In fact, one of the quizzes I came across the other day was titled, “What’s Your Royal Guest Name?”

Seemingly innocent, this quiz provides you with “your new royal identity,” and has since swept the Internet. But, what makes this quiz so cleverly dangerous is that unbeknownst to those who are participating, their answers could help scammers get their hands on some sensitive data.

While it’s likely that you and your clients may not be taking quizzes like these (or maybe you are, I don’t judge), it’s yet another example of the power of social engineering and how easily people can be duped into divulging personal information. In this post, I’ll cover how this scam works and what you and your clients should look out for.

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Topics: Industry News, Information Security

Thank You for Being Part of Our Award-Winning Blog

Posted by Lily Teplow on May 24, 2018

Thank You for Being Part of Our Award-Winning Blog

Today we are proud to announce that the MSPblog is a Gold Winner of the 2018 Hermes Creative Awards in the Blog Overall category! The Hermes Awards recognizes professional excellence in media conceptualization, writing, and design. With more than 6,000 entries from around the world in this year’s competition, the MSPblog is honored to have won a Gold Award. This achievement simply couldn’t have been possible without you, our valued readers and subscribers.

As a thank you, I’ve compiled some of my favorite blogging tips in hopes that it inspires you to create your own successful and award-winning blog.

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Topics: Industry News, Blogging

3 Must-Read eBooks for Growing MSPs

Posted by Lily Teplow on May 23, 2018

3 Must-Read eBooks for Growing MSPs

To survive in today's MSP market, you need to be equipped with the best tools, technology and—most importantly—knowledge. As they say, knowledge is power, and today's most powerful MSPs are finding the following three eBooks to be real page-turners. 

In these must-read eBooks, discover how to overcome modern MSP pain points, capitalize on the IT security opportunity and set your business up for long-term profitability.

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RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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