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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Your Byte-Sized Year in Review: The Top 5 Weekly Byte Episodes of 2017

Posted by Brandon Garcin on January 8, 2018

The Weekly Byte 2017 Recap

Happy New Year from The Weekly Byte! Before we officially kick things off with some fresh videos and new resources, we’re taking a look back at our top 5 episodes of 2017. You can view each of these videos below, many of which contain links to templates, downloadable materials and other resources you can leverage in your business.  

Thank you to all of our viewers who tune in to both the video and audio editions of the show—we’re grateful for your viewership and look forward to continuing to help you be successful in 2018!

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Topics: Sales and Marketing, Website Optimization and Design, The Weekly Byte, Inbound Marketing

Solving the IT Hiring Challenge | Part 2: Employee Retention

Posted by Madison Lichtmann on January 5, 2018

Solving the IT Hiring Challenge-Employee Retention

This is the second of a three-part series discussing common challenges MSP businesses face when it comes to hiring and onboarding, retaining top talent, and reducing employee turnover, providing you with actionable ways to overcome them. In the first post, we gave you best practices for owning the hiring and onboarding process. In this post, we’ll cover the importance of developing an employee retention program, how to set one up at your organization, program ideas and more.

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

Reasons to Use Managed IT Services in 2018

Posted by Meaghan Moraes on January 4, 2018

Reasons to Use Managed IT Services in 2018.png

As cited in TSIA’s The State of Managed Services 2017 report, managed services now represent 22 percent of services revenues, and overall net-new revenue for managed services continues to grow at a healthy average of 42 percent. It’s evident that the demand for managed services shows no signs of slowing down. In fact, a survey by shows that 69 percent of small- to medium-sized businesses (SMBs) hire at least one type of IT service provider. So, what is fueling this impressive level of adoption? Why are so many business owners fans of your business model? 

The following research illustrates the top reasons SMBs work with MSPs and IT solutions providers. As you build your 2018 sales strategy, pay attention to these main market drivers.

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Topics: Sales and Marketing, Remote Monitoring and Management, SMB Trends

How to Effectively Overcome Objections When Selling Managed Services

Posted by Blake Loughran on January 3, 2018

How to Effectively Overcome Objections When Selling

Overcoming objections is a critical skill for driving new revenue, but often our least favorite aspect of selling. Think about your own buying behavior. We all offer common, socially acceptable objections in our own lives. For example, we’ve all told a salesperson, “No thanks, I’m just looking.” It’s human nature to want to avoid conflict, which is why it isn’t comfortable to handle objections but it’s absolutely critical to handle every one.

If you’re looking to increase your close rates and truly grow your IT services business this year, you need to learn how to not only handle common objections, but effectively overcome them.

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Topics: Sales and Marketing, Client Acquisition and Management

5 Signs an SMB is Ready for RMM

Posted by Jaq Baldwin on January 2, 2018

Convincing prospects to first conclude that they need a managed services provider (MSP) to help fight the good fight means you have shown them the value you provide as an IT solutions provider. They know they need to outsource support to a capable team. But in your conversations with clients, you should be discussing the importance of your remote monitoring and management (RMM) platform and how leveraging this preventative technology will provide them with much-needed peace of mind.

So, here are five signs that show when business owners of the small- and medium-sized businesses you're engaged with may be ready for your remote monitoring and management solution.

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Topics: Remote Monitoring and Management

Happy New Year! Here's to a Successful 2018

Posted by Lily Teplow on January 1, 2018


Happy New Year to all! 2017 was a remarkable year for the IT industry on a number of levels. Although we saw some challenges—specifically as it relates to cybersecurity—the developments in the IT market as a whole are very promising for MSPs and IT service providers. But before we set our sights on what we will achieve in 2018, let’s take a quick look back on the major accomplishments of the past year.

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Topics: Industry News

The Top 5 MSP Blog Posts of 2017

Posted by Lily Teplow on December 29, 2017


What are your New Year’s resolutions for 2018? Maybe you’re hoping to devote more time to growing your managed services business, fill your lead pipeline or break into the cybersecurity space. These are all great goals to have, but to actually achieve them, you might need a little help.

Lucky for you, we’ve rounded up our top five posts from the MSPblog this year. With tips and best practices on optimizing your technical team, mastering the MSP sales process, incorporating security into your tech stack and much more, you’ll be set up for success in the new year. Take a look at our top posts below to get a head start on your resolutions!

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Topics: Business Development and Growth, Sales and Marketing, Cybersecurity and Threat Management

7 Habits of Highly Successful IT Service Providers: Habit #2

Posted by Joseph Tavano on December 28, 2017


You may own your own MSP business, but that doesn’t mean you need to be alone at the top of the org chart. In this second installment of the 7 Habits of Highly Successful IT Service Providers, you’ll learn about the benefits of participating in a structured peer group, and how it can help your business be more successful.

At Navigate 2017, Continuum CEO Michael George outlined seven habits that the most profitable, growth-oriented MSPs in the industry all seem to have in common. Designed as actionable skills you can put to use immediately in your business, these seven habits of highly successful IT service providers are proven building blocks for success in a modern managed IT services business. Each of the seven posts in this special series will explore one habit in greater detail.

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Topics: Business Development and Growth, HTG, TAG, CompTIA, GAP, Network Group

Your 2018 Business-Wide Success Guide | Part 5: Evaluating Vendor Relationships

Posted by Lily Teplow on December 27, 2017

Your 2018 Business-Wide Success Guide | Part 5: Evaluating Vendor Relationships

The IT channel has evolved immensely over the past decade or so—giving way to a new, complex environment that now requires you to obtain a variety of products or services from third-party vendors. But for many MSPs and IT service providers, selecting the right vendor(s) for your business and maintaining those relationships can be a difficult task. In turn, this has led to a sort of see-saw dilemma; with your vendor relationships on one side and your customer relationships on the other. The reality is that most MSPs spend their time focusing on the latter. However, today’s most successful MSPs not only value their vendor relationships, but give them equal or more attention and care than their customer relationships.

We’ve officially reached the end of our series, Your 2018 Business-Wide Success Guide, which is designed to help you plan for and achieve success in the new year. Each post dug into a specific department of your business, helping establish a success plan with useful and tangible strategies. In part four, we talked about which financial metrics you should track and measure in order to optimize your financial health. In this last installment, you’ll learn how to build strong relationships with your vendors and get more value out of your partnerships.

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Topics: Business Development and Growth, Vendor Management

Marketing Made Easy: Content that Generates the Most Leads

Posted by Lily Teplow on December 26, 2017

As an MSP, you’ve already mastered the art of modern IT, but can you say the same when it comes to marketing? If the basics of marketing don’t come naturally to you or your business, don’t fret. We’re taking a 101 approach to show you how to grow your managed IT services business by creating the best content, content that will actually generate leads for your company.

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Topics: Sales and Marketing, Inbound Marketing

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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