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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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PARTNER MEDIA SPOTLIGHT: Scott Spiro, CEO at Computer Solutions Group, Inc. Discusses IT Labor Market & the Challenge for MSPs

Posted January 14, 2015by Mary McCoy

For the most part, the only TV spots the IT industry gets are reports on the latest security breaches. Viewers immediately envision a faceless being hiding behind a black drawstring hoodie and desktop with a bunch of 1s and 0s. While safeguarding client data is crucial, it's just one part of the job description. Rarely, does network television feature other MSP pain points, like labor demand that exceeds your business's labor budget and a shortage of skilled IT technicians or engineers.

Last weekend, our own Partner, Scott Spiro, CEO at Computer Solutions Group, Inc., spoke up for MSP business owners everywhere in a CBS News segment covering IT labor market shortcomings that exist even in an economy on the upswing. 


252,000 jobs were generated in December alone last year.

The unemployment rate has dropped from 5.8% to 5.6%.


We have nothing to worry about, right?...


Shortage of IT Talent

As reported by CBS Evening News, despite these new promising job growth statistics released by the Labor Department, IT firms everywhere are struggling to reconcile their need for more highly-skilled IT talent with the current pool of applicants. With a high demand for IT labor (many hiring) and a high supply of IT labor (many applying), you'd think all would be ideal, but this isn't the case when those who are knocking on your door don't have the the training or qualifications you need to grow your MSP business.
 

As Scott explains, in his segment below, "finding good people is the hardest thing, and finding good engineers is the top of that heap."
 


 

One IT Job in High Demand & Why

Based out of California, Scott also sat down with CBS Los Angeles to talk about the job opportunites computer network architects will have in the next seven years. These techs will be needed more than ever in this upward-trending economy, as businesses increasingly rely on wireless and mobile systems.
 

scott-spiro-tv-spot-01
"As the economy picks up, businesses
 of all sizes will need to create new networks, or improve existing ones. Network architects are crucial to making this happen.” ~Scott Spiro, CEO at Computer Solutions Group, Inc.~
 



With an average annual salary ranging anywhere between $116K and $146K, it's not surprising that employers have high standards when hiring these network architects. 
 
 

So what requirements should MSPs look for when reviewing resumes? Scott suggests the ideal candidate is someone who:

  • has the technical training, but business savvy to recognize and communicate how your managed IT services offering impacts client revenue
  • has a college degree and intern experience at a technology company
  • follows the latest technology news and trends
  • can build networks to accomodate new threats to data security
  • can translate complex, technical jargon into language everyone can understand


For Scott's full interview with CBS Los Angeles, click here!

 

Congratulations again to our Partner and new celebrity, Scott Spiro. We can't wait to see which media outlet covers Computer Solutions Group, Inc. next!


Want to hear more from Scott? Learn how he saves time and money by using our smart-sourced Help Desk!

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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