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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Top 3 BDR Posts for World Backup Day 2018

Posted March 30, 2018by Lily Teplow

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

In honor of this backup appreciation day, we're taking the World Backup Day Pledge and sharing our top three BDR-focused blog posts of this year. 

"I solemnly swear to backup my important documents and precious memories on March 31st."

We've taken the pledge, and it’s also a fantastic opportunity for you to educate your clients on the importance of backup and encourage them to invest in a secure and reliable BDR solution! Let’s face it: your clients and prospects may consider BDR services as an unnecessary, costly add-on, but that's just because they haven't been hit with business-crippling data loss... yet. You can use World Backup Day as an alternative to make it clear that BDR is a substantial and important part of their business planning.

Note: This page is not officially supported or endorsed by World Backup Day.

The Future of the MSP: Expert Predictions for 2018


By now, you’ve probably read plenty of predictions for the managed IT services industry in the new year. If not, here’s a brief summary: AI will take off, the cloud will become a big player for businesses, cyber security will continue to be a focal point, and IT services will be in higher demand. But which trends and changes in the market are actually worth watching?

Keep Reading »

What to Do with All of That Data: Retention Best Practices


Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.

As an MSP, it’s your job to be your clients' strategic advisor and help them understand exactly what their retention requirements are for various business needs and data types. So, in honor of spring cleaning season, we’re providing you with best practices to help you tidy up your clients’ IT environment and implement retention policies for more secure, accessible data.

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4 Benefits of Consolidating Your BDR Tech Stack in 2018


Backup and Disaster Recovery (BDR) has grown to become an essential offering that’s included in almost every modern MSP’s portfolio. With uptime now a critical component to SMB success and users demanding always-on access to data and applications, BDR is no longer just an add-on or optional service—it’s a must-have.

However, most current BDR offerings aren’t built to support the varied and wide-ranging backup use-cases that these businesses require, forcing MSPs to stitch together multiple solution and maintain a complex technology stack. Unfortunately, this can cause major problems down the line and stunt your growth and profitability.

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Looking for a Reliable BDR Solution?

World Backup Day is a great opportunity to start talking about the importance of data backup, but in today's environment, you need to arm clients with a true business continuity solutionContinuum BDR offers a unique combination of state-of-the-art technology backed by the power of Continuum’s Network Operations Center (NOC)—extending your workforce, and allowing you to provide rock-solid and reliable backups. Data backed up using Continuum BDR is stored on a local appliance and can be replicated offsite to the cloud, so your clients can enjoy true peace of mind knowing that business continuity will be maintained in the event of a security incident or disaster scenario.

Click here to explore the power of Continuum BDR for yourself!


Handpicked for you:

Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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