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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 Mistakes MSPs Make with Their Backup Solution [SlideShare]

Posted July 28, 2015by Lily Teplow

When coming up with a backup solution, focus on finding an option that reduces your client’s downtime and risk of data loss. Your clients rely on you to keep their data properly protected, but you may be making major mistakes with your current backup strategy. As a result, your clients could get burned!

Take a look at the SlideShare below to see which five mistakes MSPs make with their backup plans and the impact these oversights have on small-to-medium-sized clients. 



Key takeaway:

Data backup is only a piece in the overall business continuity puzzle, so pairing both backup and recovery will ensure that your clients are completely covered with a high-level solution. For the ideal offering, look for one that is backed by a Network Operations Center (NOC) that acts as an extension of your team to provide clients with 24x7x365 support. Your goal is to protect your clients’ data and keep them covered in the event of backup failure, a malicious event, human error, etc. By offering a fully-managed BDR platform, you can ensure that your clients won’t get burned!

Did you enjoy our SlideShare story? Want to write a sequel? Leave a comment below!  

 

Check out more great SlideShares:

 

Hope for the Best, Plan for the Worst: The Keys to Effective Backup & Disaster Recovery

Meet Lily Teplow! After majoring in Communications and French, Lily graduated from South Carolina's Furman University and now takes on her new role as Content Marketing Associate and Blog Manager at Continuum. In her spare time, Lily enjoys singing, traveling, and cheering on her favorite Boston sports teams!

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