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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of June 2016

Posted July 4, 2016by Mary McCoy


Happy 4th of July from all of us here at Continuum! Are you headed to the beach to soak up some sun today? As you forage for that Darth Vader towel and your star-spangled pair of flip-flops, why not print and pack June's sizzling MSP Blog posts for some light reading? This time around we're sharing preventative tips for CryptoLocker and CryptoWall, backup and disaster recovery (BDR) sales strategies, HIPAA compliance FAQs and more! 


7 Steps to Avoid a CryptoWall or CryptoLocker Infection

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Posted by Nick Bruno on June 9, 2016 06:00:00 am EST

The big words in malware these days are CryptoLocker and CryptoWall, the two stalwarts of an emerging group of malware known as “ransomware.” And that term is a very apt categorization of what this type of malicious software does: it literally holds your data and files hostage, demanding ransom payment in order to unlock and regain access to your personal information.

If that sounds scary and consequential, it should; CryptoWall has infected more than 625,000 PCs and over 5.25 billion files in the past 3 years. One attack group extorted an estimated $325 million in the US alone in 2015.

Simply put, this is a scary infection, one you don’t want any part of. And, like most medical infections, the best course of action is not in finding a cure, but rather in taking preventative steps.

Here are seven steps to take to avoid a CryptoWall or CryptoLocker infection, and save yourself and your clients a lot of money, and a lot of unwanted headaches.

Read More »

 

Watch These People Try to Explain the Cloud [VIDEO]

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Posted by Brandon Garcin on June 3, 2016 6:00 am EST

The cloud can be a mysterious and confusing concept, even for those in tech and IT services. And while there’s no denying the advantages presented by cloud computing, it’s not always easy to actually explain what the cloud is to colleagues, peers or potential customers.

To find out once and for all what the cloud actually is, our own Brody Rhombus hit the streets of Boston and asked people how they define it, how it works and how they’re using it. Not surprisingly, the responses were pretty mixed – and some were pretty hilarious. Tune in now to find out what we learned!

Read More »

 

3 Common Backup and Disaster Recovery Objections - and How to Handle Them!

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Posted by Gareth Goh  
on June 14, 2016 6:00am EST

Buying backup and disaster recovery software is a little like buying health insurance; sure, it feels like an unnecessary purchase right now, and nobody’s ever happy about paying monthly premiums. But, just like insurance, everybody neglects backup and disaster recovery or considers it to be a superfluous luxury...until they really need it.

And, let’s face it: if your clients think “This will NEVER happen to me!” the odds are stacked against them. Consider these eye-popping statistics about disaster recovery and business continuity:

  • Approximately half of all businesses in the US have experienced some type of disaster bad enough to halt operations

  • Some outages lasted for only a few hours, but over 80 percent lasted longer than a day!

  • Even having downtime for just an hour can be costly: for a small company, the cost of an hour of downtime is $8,000. For large enterprises? A whopping $700,000….per hour!

Read More »

 

What MSPs Can Learn from the TeamViewer Breach

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Posted by Mary McCoy on June 8, 2016 6:00 am EST

Last week's unsettling discovery of the TeamViewer data breach caused widespread anxiety and public outcry about the remote access tool's network security. While the remote access software company firmly denies any allegations that they were hacked, countless users (including many in the U.K.) flocked to Reddit and other social media sites to report that their accounts had been compromised, giving hackers remote access to their desktops. Although TeamViewer has faced backlash for blaming the breach on careless user behavior, no matter who's to blame in the scenario, this attack highlights the need to teach users stronger password management policies and the importance of a BDR solution. What else can MSPs take away from the TeamViewer breach, and what do users need to know?

Read More »

 

Top 3 Questions MSPs Have About HIPAA Compliance

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Posted by Nick Bruno on June 1, 2016 6:00 am EST

HIPAA (Health Insurance Portability and Accountability Act) compliance is a complex, but critical issue for many businesses. For many of these businesses who outsource their IT management needs, the onus for ensuring HIPAA compliance falls on these managed services providers (MSPs), like yourself. Your clients in the healthcare industry will likely pepper you with lots of questions and concerns around staying HIPAA compliant and avoiding the costly consequences of a HIPAA violation.

Here are the three most commonly asked questions about HIPAA compliance for MSPs. 

Read More »

 

Well, that'll do it! We hope you've enjoyed these top posts from June, and if you want more great managed IT services content delivered to your inbox, be sure to subscribe to our MSPblog. Happy 4th of July, and don't forget to lather up that sunscreen!


Are you unsure of how to price your managed IT services?

Pricing-Profitably-Managed-IT-Services-Pricing-Strategies-to-Maximize-Margins   

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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