Now that all the May flowers are in full bloom, it's hard to believe that it's already June! A lot was covered on the MSPblog this past month, including myth-busting, tips on how to optimize service delivery, and even a tribute to Star Wars. To keep this spring from flying by too quickly, we thought we'd recap last month's top blog posts for you.
Here are May's must-reads!
The Biggest IT Myths in Need of Busting: Can you Grant My Every Wish?
Posted by: Stephanie Moncayo
May 27, 2015 at 6:00am ET
What would ya say ya do here?
Most careers carry certain unrealistic expectations. For example, every beauty pageant queen cries after winning. Every clown expertly creates balloon animals. Every technician fixes office staplers. Wait...what?
We asked MSPs on online communities like Spiceworks and Reddit which myths or misconceptions are typically associated with IT, and the vote was unanimous. Your job description needs some serious clarification. Check out some of the most ridiculous requests and assumptions below, and keep reading for suggestions on how to minimize these absurd expectations both internally and with clients. Wouldn't you prefer to save technician time and not exhaust their patience?
May the Fourth be With You! 7 Star Wars Characters That Are Just like MSPs
Posted by: Joseph Tavano
May 4, 2015 at 6:00am ET
This is the blog post you’re looking for!
In honor of it officially being Star Wars Day, May the 4th (not to be outdone by Tuesday, Revenge of the Fifth), we decided to put together a list of all the ways that MSPs are just like characters in the Star Wars saga. There’s a lot that the galaxy far, far away has in common with managed IT services, and just like the Star Wars franchise is set to grow massively this year in scope and profits, managed services will too.
So, grab your BlasTech E-11 blaster rifle, a hydrospanner, or that trusted lightsaber, and let’s take a look at the characters that are most similar to MSPs!
Myth: Apple Products Are Invincible to Malware
Posted by: Joseph Tavano
May 20, 2015 at 6:00am ET
For years, Apple users haven't worried about malware. Does that make OS X secure?
“Wait—what? International crime syndicates can’t have all my personal financial information! They just can’t! I have a MacBook Air. Apple products don’t get malware. Everyone knows that.”
Does this sound familiar?
What Does It Mean To Be HIPAA Compliant?
Posted by: J. David Sims
May 22, 2015 at 6:00am ET
If you’ve been around the IT business world, there’s an increasing likelihood that you’ve run across the term HIPAA or HIPAA Compliant. Previously I wrote about how the healthcare IT niche is rapidly growing into the “next big thing” for MSPs. I also spoke about understanding the basics of HIPAA on a podcast episode with Nate Teplow. Now, I’d like to explore exactly what it means to be HIPAA compliant.
So what does this have to do with IT professionals?
10 Service Delivery Mistakes that Guarantee Failure for MSPs
Posted by: Mary McCoy
May 14, 2015 at 6:00am EST
We all fall into the nasty habit of thinking we have everything figured out, whether internally or with our client relationships. Often, we become complacent and forget to take temperature checks to make sure everything is operating optimally. Have you surrounded yourself with the right employees? Do your customers know how awesome the team you've assembled is? Are you evaluating your company's performance and taking steps to address any underlying weaknesses? These may be concerns that have slipped your radar.
Last week, the Continuum team flew down to Dallas, Texas for HTG's Q2 Centralized Meeting. The Senior Director of our Help Desk, Jacque Rowden, packed the house as she discussed common managed IT services blunders and how to avoid them. Find out which of these MSP fails may be impeding business growth for you!
Well there you have 'em, our top 5 blog posts from the month of May. Be sure to keep up with our blog as we bring you more great posts throughout the summer and beyond!
By Paula Griffin
By Meaghan Moraes
By Madison Lichtmann