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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of May 2015

Posted June 2, 2015by Lily Teplow

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Now that all the May flowers are in full bloom, it's hard to believe that it's already June! A lot was covered on the MSPblog this past month, including myth-busting, tips on how to optimize service delivery, and even a tribute to Star Wars. To keep this spring from flying by too quickly, we thought we'd recap last month's top blog posts for you.

Here are May's must-reads!


The Biggest IT Myths in Need of Busting: Can you Grant My Every Wish?

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Posted by: Stephanie Moncayo
May 27, 2015 at 6:00am ET

What would ya say ya do here?

Most careers carry certain unrealistic expectations. For example, every beauty pageant queen cries after winning. Every clown expertly creates balloon animals. Every technician fixes office staplers. Wait...what?

We asked MSPs on online communities like Spiceworks and Reddit which myths or misconceptions are typically associated with IT, and the vote was unanimous. Your job description needs some serious clarification. Check out some of the most ridiculous requests and assumptions below, and keep reading for suggestions on how to minimize these absurd expectations both internally and with clients. Wouldn't you prefer to save technician time and not exhaust their patience?

Read More »

 

May the Fourth be With You! 7 Star Wars Characters That Are Just like MSPs

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Posted by: Joseph Tavano

May 4, 2015 at 6:00am ET

This is the blog post you’re looking for!

In honor of it officially being Star Wars Day, May the 4th (not to be outdone by Tuesday, Revenge of the Fifth), we decided to put together a list of all the ways that MSPs are just like characters in the Star Wars saga. There’s a lot that the galaxy far, far away has in common with managed IT services, and just like the Star Wars franchise is set to grow massively this year in scope and profits, managed services will too.

So, grab your BlasTech E-11 blaster rifle, a hydrospanner, or that trusted lightsaber, and let’s take a look at the characters that are most similar to MSPs!

Read More »

 

Myth: Apple Products Are Invincible to Malware

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Posted by: Joseph Tavano
May 20, 2015 at 6:00am ET

For years, Apple users haven't worried about malware. Does that make OS X secure?

“Wait—what? International crime syndicates can’t have all my personal financial information! They just can’t! I have a MacBook Air. Apple products don’t get malware. Everyone knows that.”

Does this sound familiar?

Read More »

 

What Does It Mean To Be HIPAA Compliant?

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Posted by: J. David Sims

May 22, 2015 at 6:00am ET

If you’ve been around the IT business world, there’s an increasing likelihood that you’ve run across the term HIPAA or HIPAA Compliant.  Previously I wrote about how the healthcare IT niche is rapidly growing into the “next big thing” for MSPs. I also spoke about understanding the basics of HIPAA on a podcast episode with Nate Teplow.  Now, I’d like to explore exactly what it means to be HIPAA compliant.

So what does this have to do with IT professionals?

Read More »

 

10 Service Delivery Mistakes that Guarantee Failure for MSPs

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Posted by: Mary McCoy

May 14, 2015 at 6:00am EST

We all fall into the nasty habit of thinking we have everything figured out, whether internally or with our client relationships. Often, we become complacent and forget to take temperature checks to make sure everything is operating optimally. Have you surrounded yourself with the right employees? Do your customers know how awesome the team you've assembled is? Are you evaluating your company's performance and taking steps to address any underlying weaknesses? These may be concerns that have slipped your radar. 

Last week, the Continuum team flew down to Dallas, Texas for HTG's Q2 Centralized Meeting. The Senior Director of our Help Desk, Jacque Rowden, packed the house as she discussed common managed IT services blunders and how to avoid them. Find out which of these MSP fails may be impeding business growth for you!

Read More »

 

Well there you have 'em, our top 5 blog posts from the month of May. Be sure to keep up with our blog as we bring you more great posts throughout the summer and beyond!


Are you making any of the following mistakes? You may not even know...


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Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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