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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of October 2018: Halloween Edition

Posted October 31, 2018by Lily Teplow


Happy Halloween! It’s time to break out the cobwebs and the candy, because another month of managed IT services blog posts is on the books. To get you in the Halloween spirit, we’ve rounded up our spookiest, our scariest, and our most frightening blog posts of the past month.

See below for the top five blog articles our readers couldn’t get enough of.

Breaking News: Advanced Persistent Threat Activity Exploiting MSPs


On Wednesday, October 3, the U.S. Department of Homeland Security (DHS) issued a warning to managed services providers (MSPs) and cloud services providers (CSPs) that hackers are exploiting MSP and CSP systems to reach end-client networks.

This alert from the DHS confirms that small businesses, and their managed service providers, are the new attack vector for cybercriminals, and the risks are severe. In this post, we’ll explain the threat MSPs and their clients are facing, and provide our advice to help mitigate these threats.



Explaining "Phishing" to Your Clients [VIDEO]


It’s National Cyber Security Awareness Month, and this week’s theme is all about security knowledge and education. Security education is key to keeping businesses and employees safe from cyber threats. In honor of this, our next video in our Explaining IT to Your Clients series will help you approach conversations with clients around one of the most pervasive threats facing their business: phishing. Tune in now to learn how to explain phishing to your clients and help keep them protected.



4 Simple Steps for Better Online Security


Did you know that October is National Cyber Security Awareness Month? As a collaborative effort between government and industry, National Cyber Security Awareness Month (NCSAM) was created fifteen years ago, and is now observed each year to ensure everyone has the resources they need to stay safer and more secure online.

As an MSP, online security is top-of-mind for you and your clients. Most places we go, there’s a network connection for us to link up to—a gateway into the World Wide Web, its endless information, and being able to connect with each other. But how can you protect your clients (and yourself) when browsing online?



Top 5 Warning Signs That Your Client is About to Leave You


What is one of the worst things an MSP can hear? “You’re fired!”

When a client leaves you, that’s called churn… and it’s really bad for your business. Churn not only represents a client leaving, but it can be incredibly costly to replace that business. It’s important to minimize client churn and therefore, you need to be able to identify the early signs of churn so you can reduce the chance that your client leaves you.



5 Things Everyone Gets Wrong About Anti-Virus


It shouldn't be news to anyone that cyber threats are on the rise. As advanced hacking techniques continue to proliferate in the wild, the requirement to have an effective security solution has never been more pressing.

With the market awash with vendors making bold claims, and news stories making even bolder headlines, it can be hard to separate the fact from the fiction. If you're new to offering endpoint security, here are five basic things you need to know to ensure that you get right about the options available.



I hope you've enjoyed this spooky roundup of our top posts of October. Be sure to subscribe to our award-winning blog to receive these insightful tips and more throughout the rest of the year!


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Lily is passionate about storytelling, marketing, and helping businesses solve their biggest challenges. In her role as Public Relations and Media Specialist at Continuum, she is responsible for enhancing the company’s voice and presence through online and offline channels. With a background in communications and content creation, Lily is a seasoned and established writer in the IT industry. In her spare time, Lily enjoys traveling the world and cheering on her favorite Boston sports teams.

Topics: Cyber Security

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