MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

Growth Opportunities with Microsoft and Office 365

Posted by Ian Waters on September 13, 2017

Growth Opportunities with Microsoft and Office 365

The managed IT services space has gone through major changes over the last few years. The software we now support and the products we sell have been updated and improved drastically. What’s more, the shift to the cloud with Office 365 has meant that we all had to learn new skills and do some adapting of our own—with both our solutions and our way of thinking.

Luckily, many of us in the IT world are problem solvers and solution providers. New technologies provide new ways to solve old problems, and we embrace it! There are many growth opportunities available for MSPs today, so let’s take a deeper look into a few that can help you bring in extra revenue this year.

Read More

Topics: Revenue Growth and Profitability, Backup and Disaster Recovery

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

Posted by Lily Teplow on September 8, 2017

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

With Hurricane Irma set to make landfall this weekend, we wanted to provide several important reminders to both Continuum partners and other MSPs or IT service providers with customers in the affected area. 

The National Hurricane Center expects “severe hurricane conditions” over portions of the Florida peninsula and Florida Keys beginning late Saturday evening, and Florida Gov. Rick Scott said the storm has the potential to “catastrophically devastate” the state.

While public safety and rescue operations are always the top priorities following a disaster scenario, there are a number of other processes and practices IT providers must put into place to ensure that their customers are able to recover and resume operations as quickly as possible.

Read More

Topics: Industry News, Backup and Disaster Recovery

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

Posted by Lily Teplow on August 17, 2017

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need for managed IT services. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

So, how do you go about getting your prospects to that "aha!" moment? You need them to truly understand the risks that are facing them. Once they do, there is a very good chance that they will realize that they can't afford to risk data loss, data breach or the downtime that many of these vulnerabilities present. Instead of preaching to your prospects for hours on end, try challenging them to answer a set of security questions for you to make them realize just how ill-prepared they may be.

Read More

Topics: Data Protection, Backup and Disaster Recovery, Cybersecurity and Threat Management

The Next Big Thing for Continuity247®? Introducing Archive.

Posted by Joseph Tavano on June 28, 2017

The Next Big Thing for Continuity247® Introducing Archive

As you already know, there is no one-size-fits-all solution for the backup needs of small- and medium-sized businesses (SMBs). Even the name of the SMB category itself is representative of this scenario. With an array of company sizes in various industries, the backup requirements will differ for numerous reasons.

To meet that demand, Continuity247 is expanding to offer even more options for backup with its latest add-on, Archive. With Archive, MSPs using Continuity247 are now able to offer a long-term backup and restore option for less time-critical data, all at a low cost. And, because it can be added to any Continuity247 package (Local, Solo, Complete, or Flex), it can augment new or existing Continuity247 end user packages in a variety of ways.

Read More

Topics: Data Protection, Backup and Disaster Recovery, Continuity247

Partner Spotlight: How Continuity247 Empowers This MSP to Complete Data Restores in 75% Less Time

Posted by Lily Teplow on May 26, 2017

How Continuity247 Empowers This MSP to Complete Data Restores in 75% Less Time

Offering backup and disaster recovery (BDR) services is a must for managed services providers (MSPs) who are looking to stay competitive and grow their business in the years to come. There’s a significant opportunity to provide business continuity services to clients who now require consistent uptime, yet challenges persist that can prevent the kind of success necessary to build and scale a profitable BDR business.

So, what exactly are these common BDR challenges, and how can MSPs overcome them in order to operate more efficiently and maintain a healthy profit margin?

Read More

Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future: A Recap [SlideShare]

Posted by Joseph Tavano on May 17, 2017

Backup to the Future: A Recap [SlideShare]

In the modern IT services landscape, offering backup and disaster recovery (BDR) services is a must for MSPs who are looking to stay competitive and grow their business in the years to come. If you’ve been following our Backup to the Future series for the past eight weeks, you know all about the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

However, in light of increasing ransomware attacks and other security threats—not to mention natural disasters and other data-loss incidents—BDR has become commoditized in the IT channel. With more and more SMBs requiring IT services to function on a day to day basis, the conversation has shifted from if a business should have a backup solution in place, to whom they should be partnering with.

Read More

Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247®

Posted by Joseph Tavano on May 10, 2017

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247

It’s been a long road, but it’s time to wrap up our “Backup to the Future” blog series. For those who have followed along with each installment, I hope you’ve learned a thing or two about the potential pitfalls of choosing an older or outdated backup and disaster recovery solution to build your BDR business upon, and how Continuity247® is built to eliminate those pitfalls in favor of a more efficient and more profitable service delivery model for BDR.

Now, let’s take a deep dive into this robust solution and see how you can make your BDR business boom by leveraging Continuity247.

Read More

Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part VII: How BDR Fits into the Emerging Security Spectrum

Posted by Joseph Tavano on May 3, 2017

Backup to the Future Part VII: How BDR Fits into the Emerging Security SpectrumWith more and more horrifying stories of massive security breaches, insidious ransomware attacks and devious phishing schemes being reported every day, 2017 may be remembered as the year security became the most trending topic in the IT channel. Cybercrime has changed in recent years, becoming easier to execute and easier to profit from than ever. And while large organizations must remain ever-vigilant against attacks, SMBs—once considered relatively “safe” from the effects of cybercrime (too small to draw attention, etc.)—must now protect themselves just as diligently, or risk losing everything.

Read More

Topics: Backup and Disaster Recovery, Continuity247, Cybersecurity and Threat Management

Backup to the Future Part VI: How (and When) to Switch Your Current BDR Vendor

Posted by Joseph Tavano on April 26, 2017

How (and When) to Switch Your Current BDR Vendor

Let’s face it: switching the technology you use every day—especially if it’s a core service your business provides, like BDR—is no simple undertaking. After all the blog posts, eBooks, and discussions with account managers, in the end MSPs are responsible for migrating to a new platform, updating their endpoints, training their staff, talking with clients and much more. It takes time. It takes effort. And, if it’s not the right decision, it can cost the business profits in the short and long term.

There’s a reason why “ripping and replacing” is discussed in hushed whispers; no one looks forward to it, really, and a lot is at stake. When you decide to replace your BDR vendor, you need to be absolutely sure it’s the right move, and you need to have a well-defined plan in place to roll it out efficiently to minimize adverse impacts on your clients and the business.

Read More

Topics: Backup and Disaster Recovery, Continuity247, Vendor Management

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Posted by Joseph Tavano on April 25, 2017

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Some MSPs have started to think that, given the commoditization of BDR as a service in the IT channel, backup and disaster recovery technology is a “settled” line of business with little variation and innovation between the major solution providers.

Think again.

Read More

Topics: Backup and Disaster Recovery, Continuity247

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus