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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Why Resiliency is the Future of BDR and Business Continuity

Posted by Dave LeClair on March 8, 2019

Backup-Resiliency

It is clear we live in an always-on world. Regardless of what vertical market a business serves, it is likely that customers expect 24x7x365 access to at least some, if not all, of its business services. Even for knowledge workers, ubiquitous broadband networking and mobile devices now let employees work anywhere and at any time. Downtime is simply not tolerated anymore. This need for constant data access and system uptime has caused a shift in how we think about data protection and business continuity over the years, particularly for SMBs.

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Topics: BDR, Cyber Security

Are You Still Going At It Alone On Backup?

Posted by Dave LeClair on February 18, 2019

Are-you-still-going-at-it-alone-on-bdr

Today, Backup and Disaster Recovery (BDR) has become an essential offering that’s included in almost every MSP’s portfolio. It’s a must-have. Uptime is now critical for small- and medium-sized businesses (SMBs), and users demand always-on access to data and applications. The risks and damages associated with a data loss incident—from human error to technology failure—or a downtime event are too severe to be ignored. Additionally, increasing cybersecurity challenges have exacerbated the need for effective business continuity planning as the ultimate failsafe against ransomware and other malicious attacks.  

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Topics: BDR

Ensuring Disaster Readiness as Hurricane Florence Approaches

Posted by Lily Teplow on September 13, 2018

Ensuring Disaster Readiness as Hurricane Florence Approaches

On Thursday, Hurricane Florence is set to make landfall along the U.S. east coast. With officials warning that the Category 4 storm might produce catastrophic flooding and rain, we wanted to provide a quick update to Continuum partners who are serving customers in the affected area, and add support we are able to provide.

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Topics: BDR

The Quick Guide to Marketing and Selling BDR

Posted by Lily Teplow on May 16, 2018

The Quick Guide to Marketing and Selling BDR

Backup and disaster recovery (BDR) is a must-have offering in managed IT services today. Yet, while many of the businesses you serve see the need for an effective business continuity strategy, the technology doesn’t necessarily sell itself.

Many organizations still have the mindset that traditional backup solutions or off-the-shelf software are sufficient, which makes it difficult for MSPs to convince them otherwise when selling BDR. So, whether you need guidance defining your go-to-market strategy or establishing the right messaging, this post will be your quick guide to yielding a higher ROI on your BDR sales and marketing efforts.

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Topics: Sales & Marketing, BDR

20 Statistics to Help MSPs Sell Managed IT Services in 2018

Posted by Lily Teplow on May 2, 2018

20 Statistics to Help MSPs Sell Managed IT Services in 2017.png

Why should businesses leverage your managed IT services this year? When you’re making your sales pitch to clients and prospects, this is the question you need to answer to differentiate yourself from your competition. Sure, you have your value prop down and you’ve memorized your talking points to a tee, but what else can you use to convince clients and prospects of your MSP value?

They say that numbers speak louder than words, so here are a few numbers that we think speak volumes. It’s clear that the need for managed IT services isn’t going anywhere, but to help make your case, here are 20 statistics you can use to prove why businesses should partner with you.

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Topics: Sales & Marketing, BDR, IT Services, Cyber Security

What Is the Cost of IT Downtime? [CHART]

Posted by Lily Teplow on April 20, 2018

What Is the Cost of IT Downtime?

Despite the unprecedented growth in modern technology, IT downtime remains an expected yet feared risk of doing business. Especially for small- and medium-sized businesses (SMBs), downtime can be crippling—impacting both finances and reputation in potentially disastrous ways.

Because of this, SMBs need a reliable backup and disaster recovery (BDR) solution to safeguard their critical data and ensure they don’t close up shop after extended downtime. The fatal mistake many businesses make is not appreciating the value of BDR until it’s too late, so how can you convince them to buy now? Use the chart below to attach a dollar figure to IT downtime and get immediate buy-in to your business continuity services.

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Topics: Sales & Marketing, BDR

Top 3 BDR Posts for World Backup Day 2018

Posted by Lily Teplow on March 30, 2018

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

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Topics: BDR, IT Services, Cyber Security

What to Do with All of That Data: Retention Best Practices

Posted by Lily Teplow on March 22, 2018

What to Do with All of That Data: Retention Best Practices

Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.

As an MSP, it’s your job to be your clients' strategic advisor and help them understand exactly what their retention requirements are for various business needs and data types. So, in honor of spring cleaning season, we’re providing you with best practices to help you tidy up your clients’ IT environment and implement retention policies for more secure, accessible data.

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Topics: BDR, Cyber Security

4 Benefits of Consolidating Your BDR Tech Stack in 2018

Posted by Haylee Conradi on February 6, 2018

4 Benefits of Consolidating Your BDR Tech Stack in 2018

Backup and Disaster Recovery (BDR) has grown to become an essential offering that’s included in almost every modern MSP’s portfolio. With uptime now a critical component to SMB success and users demanding always-on access to data and applications, BDR is no longer just an add-on or optional service—it’s a must-have.

However, most current BDR offerings aren’t built to support the varied and wide-ranging backup use-cases that these businesses require, forcing MSPs to stitch together multiple solution and maintain a complex technology stack. Unfortunately, this can cause major problems down the line and stunt your growth and profitability. Keep reading to discover the operational and financial benefits of consolidating your BDR technology stack in 2018.

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Topics: BDR

The Future of the MSP: Expert Predictions for 2018

Posted by Lily Teplow on January 26, 2018

The Future of the MSP: Expert Predictions for 2018

By now, you’ve probably read plenty of predictions for the managed IT services industry in the new year. If not, here’s a brief summary: AI will take off, the cloud will become a big player for businesses, cyber security will continue to be a focal point, and IT services will be in higher demand. But which trends and changes in the market are actually worth watching?

Keep reading to discover key insights into the future of managed IT services and best practices you can put to use right away to align your MSP business for success in 2018.

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Topics: Business Growth, BDR, Cyber Security

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