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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What Is the Cost of IT Downtime? [CHART]

Posted by Lily Teplow on April 20, 2018

What Is the Cost of IT Downtime?

Despite the unprecedented growth in modern technology, IT downtime remains an expected yet feared risk of doing business. Especially for small- and medium-sized businesses (SMBs), downtime can be crippling—impacting both finances and reputation in potentially disastrous ways.

Because of this, SMBs need a reliable backup and disaster recovery (BDR) solution to safeguard their critical data and ensure they don’t close up shop after extended downtime. The fatal mistake many businesses make is not appreciating the value of BDR until it’s too late, so how can you convince them to buy now? Use the chart below to attach a dollar figure to IT downtime and get immediate buy-in to your business continuity services.

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Topics: Backup and Disaster Recovery, MSP Sales Chart

Top 3 BDR Posts for World Backup Day 2018

Posted by Lily Teplow on March 30, 2018

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

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Topics: Industry News, Data Protection, Backup and Disaster Recovery

What to Do with All of That Data: Retention Best Practices

Posted by Lily Teplow on March 22, 2018

What to Do with All of That Data: Retention Best Practices

Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.

As an MSP, it’s your job to be your clients' strategic advisor and help them understand exactly what their retention requirements are for various business needs and data types. So, in honor of spring cleaning season, we’re providing you with best practices to help you tidy up your clients’ IT environment and implement retention policies for more secure, accessible data.

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Topics: Data Protection, Backup and Disaster Recovery

4 Benefits of Consolidating Your BDR Tech Stack in 2018

Posted by Haylee Conradi on February 6, 2018

4 Benefits of Consolidating Your BDR Tech Stack in 2018

Backup and Disaster Recovery (BDR) has grown to become an essential offering that’s included in almost every modern MSP’s portfolio. With uptime now a critical component to SMB success and users demanding always-on access to data and applications, BDR is no longer just an add-on or optional service—it’s a must-have.

However, most current BDR offerings aren’t built to support the varied and wide-ranging backup use-cases that these businesses require, forcing MSPs to stitch together multiple solution and maintain a complex technology stack. Unfortunately, this can cause major problems down the line and stunt your growth and profitability. Keep reading to discover the operational and financial benefits of consolidating your BDR technology stack in 2018.

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Topics: Backup and Disaster Recovery

The Future of the MSP: Expert Predictions for 2018

Posted by Lily Teplow on January 26, 2018

The Future of the MSP: Expert Predictions for 2018

By now, you’ve probably read plenty of predictions for the managed IT services industry in the new year. If not, here’s a brief summary: AI will take off, the cloud will become a big player for businesses, cyber security will continue to be a focal point, and IT services will be in higher demand. But which trends and changes in the market are actually worth watching?

Keep reading to discover key insights into the future of managed IT services and best practices you can put to use right away to align your MSP business for success in 2018.

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Topics: Business Development and Growth, Backup and Disaster Recovery, Managed Security Services

Protect Yourself and Clients from Malware

Posted by Hunter Smith on November 30, 2017

"Attention! We've detected malicious activity on your computer. Download antivirus now."

Spyware, Keyloggers, Scareware (described in example above), Ransomware and more. It seems like malware, or malicious software, lurks around every corner of the Internet, be it in a threatening email attachment or false online advertisement. There are now newer, subtler ways for your clients to have their personal data stolen, and few will be able to detect the warning signs of the various types of malware attacks before the damage is done and the data is lost. It is time to teach yourself and your clients how to prevent malware from causing unnecessary problems on your computers and servers.

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Topics: Data Protection, Backup and Disaster Recovery, Mobile Device Management and IT Mobility, Cybersecurity and Threat Management

Growth Opportunities with Microsoft and Office 365

Posted by Ian Waters on September 13, 2017

Growth Opportunities with Microsoft and Office 365

The managed IT services space has gone through major changes over the last few years. The software we now support and the products we sell have been updated and improved drastically. What’s more, the shift to the cloud with Office 365 has meant that we all had to learn new skills and do some adapting of our own—with both our solutions and our way of thinking.

Luckily, many of us in the IT world are problem solvers and solution providers. New technologies provide new ways to solve old problems, and we embrace it! There are many growth opportunities available for MSPs today, so let’s take a deeper look into a few that can help you bring in extra revenue this year.

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Topics: Revenue Growth and Profitability, Backup and Disaster Recovery

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

Posted by Lily Teplow on September 8, 2017

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

With Hurricane Irma set to make landfall this weekend, we wanted to provide several important reminders to both Continuum partners and other MSPs or IT service providers with customers in the affected area. 

The National Hurricane Center expects “severe hurricane conditions” over portions of the Florida peninsula and Florida Keys beginning late Saturday evening, and Florida Gov. Rick Scott said the storm has the potential to “catastrophically devastate” the state.

While public safety and rescue operations are always the top priorities following a disaster scenario, there are a number of other processes and practices IT providers must put into place to ensure that their customers are able to recover and resume operations as quickly as possible.

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Topics: Industry News, Backup and Disaster Recovery

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

Posted by Lily Teplow on August 17, 2017

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need for managed IT services. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

So, how do you go about getting your prospects to that "aha!" moment? You need them to truly understand the risks that are facing them. Once they do, there is a very good chance that they will realize that they can't afford to risk data loss, data breach or the downtime that many of these vulnerabilities present. Instead of preaching to your prospects for hours on end, try challenging them to answer a set of security questions for you to make them realize just how ill-prepared they may be.

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Topics: Data Protection, Backup and Disaster Recovery, Cybersecurity and Threat Management

The Next Big Thing for Continuum BDR? Introducing Archive.

Posted by Joseph Tavano on June 28, 2017

The Next Big Thing for Continuity247® Introducing Archive

As you already know, there is no one-size-fits-all solution for the backup needs of small- and medium-sized businesses (SMBs). Even the name of the SMB category itself is representative of this scenario. With an array of company sizes in various industries, the backup requirements will differ for numerous reasons.

To meet that demand, Continuum BDR is expanding to offer even more options for backup with its latest add-on, Archive. With Archive, MSPs using Continuum BDR are now able to offer a long-term backup and restore option for less time-critical data, all at a low cost. And, because it can be added to any Continuum BDR package (Local, Solo, Complete, or Flex), it can augment new or existing Continuum BDR end user packages in a variety of ways.

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Topics: Data Protection, Backup and Disaster Recovery

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