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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Meltdown and Spectre: What MSPs Need to Know and Communicate to Clients

Posted by Bill Hughes on January 16, 2018

Meltdown and Spectre: What MSPs Need to Know and Communicate to Clients

By now, you’ve probably seen two names swirling around every industry news headline. These, of course, are Meltdown and Spectre; two critical vulnerabilities found in current CPUs from Intel, AMD and ARM.

On Wednesday January 3, several researchers disclosed the security flaw in modern processors that could affect practically every Intel computer released in the last two decades—as well as the AMD and ARM chips in your laptops, tablets and phones. As people are (rightly) concerned, we’ve decided to assemble and organize all the information MSPs and IT service providers should understand about these vulnerabilities, how they could be exploited and how to communicate these vulnerabilities to your clients.

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Topics: Industry News, Cybersecurity and Threat Management

5 Ways to Increase Cybersecurity Preparedness in 2018

Posted by Chris Johnson on January 12, 2018

5 Ways to Increase Cybersecurity Preparedness in 2018

Everyone in the managed IT services space has faced at least one or more cybersecurity challenges, whether with their clients or even their own internal IT infrastructure. From corrupted patches to malware, from DDOS to physical failure of equipment. While not all incidents were necessarily tied to hackers, they did have a negative impact on the businesses we try to support.

In this post, I am going to go over what I feel are the top five areas that any MSP, MSSP or IT service provider should be doing to help strengthen their security posture and face the onslaught of threats in 2018.

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Topics: Cybersecurity and Threat Management, Managed Security Services

The Top 5 MSP Blog Posts of 2017

Posted by Lily Teplow on December 29, 2017

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What are your New Year’s resolutions for 2018? Maybe you’re hoping to devote more time to growing your managed services business, fill your lead pipeline or break into the cybersecurity space. These are all great goals to have, but to actually achieve them, you might need a little help.

Lucky for you, we’ve rounded up our top five posts from the MSPblog this year. With tips and best practices on optimizing your technical team, mastering the MSP sales process, incorporating security into your tech stack and much more, you’ll be set up for success in the new year. Take a look at our top posts below to get a head start on your resolutions!

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Topics: Business Development and Growth, Sales and Marketing, Cybersecurity and Threat Management

The Accelerated Route to Success in the Managed Security Services Space

Posted by Meaghan Moraes on December 8, 2017

The Accelerated Route to Success in the Managed Security Services Space

The potential risks and damages associated with modern cyberattacks are escalating exponentially, and virtually every business has at least some level of vulnerability today. Without the right protection and preventative measures in place, your clients—particularly those in the SMB space—won’t stand a chance in today’s fast-paced and constantly changing threat landscape.

Security plays such an integral role in the modern IT environment. All service providers now need to be prepared to support it in order to survive and continue thriving. So how can MSPs accelerate their entry into the managed security space? The following points illustrate what it takes to build an effective, successful and scalable managed security services offering.

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Topics: Cybersecurity and Threat Management, Managed Security Services

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Posted by Britany DiCicco on December 1, 2017

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Cybercriminals are constantly searching for their next big exploitation opportunity, and medical practices are usually the target. In recent years alone, we’ve seen an avalanche of awful breach news that shook many medical organizations. But why are medical records such a popular target for cybercriminals, and what can be done about it?

If you’re a managed service provider (MSP) servicing the healthcare industry, your clients need to know exactly why they are a prime target for cybercriminals and how you can help bolster their defenses. If you’re looking to break into the healthcare vertical, the following ten reasons serve as your perfect argument to persuade medical practices to invest in your services.

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Topics: Information Security, Healthcare IT, Cybersecurity and Threat Management

Protect Yourself and Clients from Malware

Posted by Hunter Smith on November 30, 2017

"Attention! We've detected malicious activity on your computer. Download antivirus now."

Spyware, Keyloggers, Scareware (described in example above), Ransomware and more. It seems like malware, or malicious software, lurks around every corner of the Internet, be it in a threatening email attachment or false online advertisement. There are now newer, subtler ways for your clients to have their personal data stolen, and few will be able to detect the warning signs of the various types of malware attacks before the damage is done and the data is lost. It is time to teach yourself and your clients how to prevent malware from causing unnecessary problems on your computers and servers.

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Topics: Data Protection, Backup and Disaster Recovery, Mobile Device Management and IT Mobility, Cybersecurity and Threat Management

Five Ways to Shop Smart (and Safe) on Cyber Monday: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on November 27, 2017

The Weekly Byte Episode 32

Happy Cyber Monday! Today is a great day to find savings, deals and specials on your favorite e-commerce sites and outlets. And while it’s hopefully a bit less hectic than Black Friday, it’s important to make sure you’re being careful when browsing and buying via the web—and doing everything you can to protect yourself from cyber attacks and attempts to steal your personal information. In this special edition of The Weekly Byte, we look at five tips to keep in mind to ensure that you, your employees and your customers are being smart and safe when filling up shopping carts today.

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Topics: The Weekly Byte, Cybersecurity and Threat Management

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Posted by Webroot Ghost Blogger on November 21, 2017

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Ransomware is one of the hottest topics in recent cybersecurity news, and with good reason. These threats are both pervasive and expensive. According to a recent survey of 500 managed service providers, nearly 90 percent of MSPs report their clients were hit by ransomware in the last year. In addition to the cost associated with any ransoms, 60 percent of MSPs reported spending multiple days remediating the fallout of a ransomware attack. And on top of that, 1 in 8 MSPs reported having paid the ransom themselves.

So, how do you protect your clients (not to mention your own MSP business) from a damaging ransomware attack? Per cybersecurity provider Webroot, one of the first steps is staying on top of threat-related news and trends. Webroot recently published their top 10 nastiest ransomware variants of 2017 list, and a lot of the names will come as no surprise to you.

 

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Topics: Cybersecurity and Threat Management, Managed Security Services

Introducing: A Quick Guide to Marketing and Selling Cybersecurity

Posted by Lily Teplow on November 15, 2017

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The need to enhance cybersecurity is a given today for both Managed Service Providers (MSPs) and their clients. The constant news headlines containing “ransomware,” “cybercrime,” “data breach” or the like has made security top of mind for businesses of all sizes—prompting MSPs to start thinking more seriously about their cybersecurity services and how to best offer them to clients.

There is a huge opportunity for MSPs to pave the path to their clients’ success, but it all starts with cybersecurity sales. However, selling your managed security services isn’t always easy. Your focus and priority is on keeping your clients protected, yet this makes it difficult to find the time to create your own marketing campaigns. But, imagine if you could become a cybersecurity sales expert without doing all the heavy lifting…

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Managed Security Services

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

Posted by Chris Johnson on November 14, 2017

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

In previous articles, I have talked about the differences between MSP and MSSP and how important it is to practice what you preach as you look to differentiate yourself in the cybersecurity space. As we quickly approach the end of the year, I’d like to provide you all with a tried-and-true strategy for successfully launching your cybersecurity offering as a new line of business in 2018 and beyond.

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Topics: Cybersecurity and Threat Management, Managed Security Services

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