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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Enhancing Your Cyber Security Offering With Continuum Security

Posted by Brian Downey on June 15, 2018


IT service providers are doing business in a world where they’re struggling to protect their clients who are constantly under fire from cyber threats. The nature and sophistication of today’s attacks are forcing MSPs to deliver security in a completely different way than they’ve approached RMM and BDR. Simply put: without the right protection and preventative measures in place, clients won’t stand a chance in the ever-changing threat landscape.

To combat this challenge, Continuum made an exciting announcement yesterday—we’ve acquired CARVIR to expand our security portfolio, enabling MSPs to offer enhanced security to clients. Today, I’d like to take a deeper dive into the three core products that make up the Continuum Security portfolio.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Continuum Security

7 Vulnerabilities You Didn’t Know Existed in Your System Configuration

Posted by Lily Teplow on June 1, 2018

Today's businesses are hyper-focused on ensuring their IT environments are secure and protected from cyber threats. However, with all the attention being given to the front lines of defense, what happens if you leave the back door open to hackers and intruders?

Configuration errors, lack of IT controls, un-secure internal processes—these are all examples of vulnerabilities that could lead to security breach and major data loss. To decrease the chances of a successful breach, organizations can take simple countermeasures, such as working with an MSP to tighten IT security. But first, look out for these seven basic avenues that might be open to cyber criminals. 

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Topics: Information Security, Cybersecurity and Threat Management

The Top 5 MSP Blog Posts of May 2018

Posted by Lily Teplow on May 31, 2018


As the saying goes, April showers bring May flowers. But what does May bring? In our case, it brought another month filled with valuable, business-driving content on the blog! This month’s roundup covers a range of topics including sales and marketing best practices, the benefits of live product demos, the FBI's recent cyber attack warning and more. 

Read on to discover the top five blog articles our readers couldn’t get enough of this month, with special bonus content at the end!

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Service Level Agreement

FBI Issues Cyber Attack Warning to US Businesses

Posted by Brian Downey on May 25, 2018


On Friday, the FBI issued a formal warning about a cyber attack that has the potential to compromise hundreds of thousands of home and small office routers worldwide.

As an MSP servicing small- and medium-sized businesses, your clients could be affected. This post will cover what MSPs need to know about this cyber attack warning, as well as how you should handle the issue with your clients.

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Topics: Industry News, Cybersecurity and Threat Management

5 Tips for MSPs Selling Security Awareness Training

Posted by George Anderson on May 22, 2018

5 Tips for MSPs Selling Security Awareness Training

In the past year, global ransomware debilitated entire sectors of some countries’ economies. Equifax was breached, exposing more than 140 million records. Yahoo owned up to losing control of 3 million users’ data. So, it’s no surprise that the cost of cybercrime has steadily risen each year for the past two years, to an average cost of $11.7 million per business.

According to the research firm Gartner, untrained users click 90 percent of links within emails from addresses outside the enterprise, resulting in 10,000 malware infections. By their calculations, the infections led to an overall productivity loss of 15,000 hours per year, which, at a cost of 15,000 times $85 (average wage), equals $1,275,000 in losses.  Verizon's annual Data Breach Investigation Report backs up Gartner's findings, pinning 90 percent of successful network breaches on users taking the bait in phishing attacks. 

But cybercrime and its associated costs can be reduced when end users are trained to be their employers’ first line of defense. Security awareness training results in reduced risk, businesses that are better protected against breaches, and more profitable MSPs.

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Topics: Information Security, Cybersecurity and Threat Management, Security Awareness Training

Which Vertical Has the Highest Cost of Security? [CHART]

Posted by Lily Teplow on May 18, 2018

Which Vertical Has the Highest Cost of Security?

Today, cyber security is seen as a horizontal practice that’s typically the same across all industries. No matter the vertical, businesses need things like firewalls, DNS, endpoint protection, antivirus and the like. However, this line starts to blur once you bring in various regulations and compliance.

What’s more, the industries that have special security policies and compliance standards in place are finding that they’re increasingly the target of cyber attacks. It seems as though to cyber criminals the harder the information to steal, the higher the price tag. This presents an opportunity for IT service providers to step in and help these vertically-specialized companies in bolstering their cyber defenses with managed IT and security services. So, how can you convince them?

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Topics: Cybersecurity and Threat Management, MSP Sales Chart, Vertical Alignment

Breaking Down the Major Cyber Attack Methods Tricking MSPs

Posted by Meaghan Moraes on May 15, 2018


Every person in IT—really every person in business today—is hyper-aware of their risk of getting breached. It’s real, especially for small-to-medium-sized businesses that lack the advanced security tools and expertise needed to remain afloat. Hackers are relentless and lurking everywhere, and MSPs are ultimately responsible for their entry, and the resulting damage, to their clients’ networks.

In order to detect suspicious activity faster and minimize as much harm as possible, it’s crucial that you understand the methods employed by cyber criminals. MSPs offering cyber security services will benefit from the following breakdown, which details the most common cyber attack tactics, key warning signs and tips to remain protected.

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Topics: Cybersecurity and Threat Management, Managed Security Services

The Basics of Cyber Security Training for End-Users

Posted by Lily Teplow on May 10, 2018

The Basics of Cyber Security Training for End-Users

What’s the biggest risk to an organization’s information security? Hint: it has little to do with the technology. Rather, it is the action—or inaction—of their employees.

Human error has become a major weak point today; one that is easily exploited by cyber criminals. In fact, almost 90 percent of cyber attacks are caused by human error or behavior. Therefore, it’s vital that businesses have some form of cyber security training in place to educate employees on the importance of protecting sensitive information and what malicious threats to look out for.

As an IT services provider committed to protecting your clients and their business, the task of security education and training falls into your hands. Keep reading to discover which essential elements you should cover when providing security awareness training.

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Topics: Data Protection, Information Security, Cybersecurity and Threat Management

Cyber Security Expertise: Demand Outweighs Supply

Posted by Britany DiCicco on May 8, 2018


In a world of increasing data breaches and security threats, the need for talented cyber security professionals has never been more essential. However, many companies—and those who are responsible for protecting them—are quickly realizing that finding these tech-savvy and qualified candidates is a bigger challenge than they initially thought.

What does this cyber security skills gap mean for the businesses you serve, and for you as an IT service provider? Keep reading to explore more.

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Topics: Cybersecurity and Threat Management, Managed Security Services

20 Statistics to Help MSPs Sell Managed IT Services in 2018

Posted by Lily Teplow on May 2, 2018

20 Statistics to Help MSPs Sell Managed IT Services in 2017.png

Why should businesses leverage your managed IT services this year? When you’re making your sales pitch to clients and prospects, this is the question you need to answer to differentiate yourself from your competition. Sure, you have your value prop down and you’ve memorized your talking points to a tee, but what else can you use to convince clients and prospects of your MSP value?

They say that numbers speak louder than words, so here are a few numbers that we think speak volumes. It’s clear that the need for managed IT services isn’t going anywhere, but to help make your case, here are 20 statistics you can use to prove why businesses should partner with you.

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Topics: Sales and Marketing, Backup and Disaster Recovery, SMB Trends, Cybersecurity and Threat Management

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