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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Meet the Newest Member of Your Security Team, Coach CISO: Episode 1 [VIDEO]

Posted by Meaghan Moraes on September 18, 2017

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Today, the term “cybersecurity” is at the tip of everyone’s tongue, yet many business still struggle to find the right security talent for their team. With cybersecurity threats growing more sophisticated by the minute, companies across the industry are looking for that unique and innovative security solution that will help them survive the threat landscape. As a managed services provider (MSP), you are tasked with the responsibility of providing your clients just that. However, the big question remains: to what lengths will you go as an MSP to keep your clients secure?

Any business’ first line of defense starts with its employees, but not all are as informed and prepared as you’d think. Sometimes employees need a leader—or a coach, if you will—to guide them on security best practices. In some cases, you might feel as though you need to employ a full-time cybersecurity coach to stay on-site with your clients and keep their employees in line. To see what I’m talking about, I’d like to introduce you to the newest member of your security team, Coach CISO!

 

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Topics: Cybersecurity and Threat Management, Managed Security Services

How to Strengthen Your Technology Stack with Security

Posted by Chris Crellin on September 14, 2017

How to Strengthen Your Technology Stack with Security

As businesses of all sizes face a growing number of cyber threats, customers have come to expect that their managed services provider (MSP) will provide at least some level of IT security. After all, with stories like WannaCry, NotPetya attacks and the Equifax breach dominating today’s headlines, businesses are realizing that they need help to avoid becoming the next victim.

Despite this clear need for enhanced security, many MSPs still only offer basic security services, such as spam filtering and antivirus. To combat today’s sophisticated threats, MSPs need to add more robust security solutions to their technology stack. A well-rounded cybersecurity offering will help you better protect your clients, strengthen your relationships with them, and ultimately grow your business. Here are some steps you can take to strengthen your technology stack with security.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

Posted by Moshe Binyamin on September 12, 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

By making a commitment to ensuring you have a sustainable and repeatable process for mitigating and addressing cyber attacks, you’ll be able to build stronger relationships with your clients and grow your business. When the clients you serve know they can count on you and your team of experts to help them in an IT crisis, such as a ransomware attack, you have the advantage.

Here are some key tips that will help your managed services business establish and solidify a process for responding to cyber attacks and be ready to take on the growing threat landscape.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

Why MSPs Need a Multi-Layered Approach to Cybersecurity

Posted by George Anderson on September 5, 2017

Why MSPs Need a Multi-Layered Approach to Cybersecurity

These days, the constant connectivity and convenient access to online information make it more important than ever for organizations and individuals to take proactive precautions to stop phishing, ransomware, malware, fraud, and other attacks. But despite general understanding that cybersecurity is essential for conducting business today, 71 percent of small- and medium-sized businesses (SMBs) report they don’t feel ready to address an attack, according to a Webroot-commissioned study on SMB cybersecurity preparedness.

Part of the reason why SMBs find it difficult to protect themselves is because modern cyber threats attack businesses indiscriminately and use multiple methods and threat vectors to succeed. By combining a range of threat technologies, deployed over numerous stages, cybercriminals maximize the likelihood of infection success. Even so-called “next-generation” endpoint security tends to focus on stopping an infection only after it has reached the endpoint, not preventing it from reaching endpoints in the first place. So, what’s a modern business to do?

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Topics: Cybersecurity and Threat Management, Navigate 2017

What’s the Difference Between MSP and MSSP?

Posted by Chris Johnson on August 23, 2017

What’s the Difference Between MSP and MSSP?

It seems like every day we see the term MSSP, which stands for managed security services provider, arise more frequently. This is generally due to the rise in IT services providers beginning to dabble in cybersecurity. However, what exactly does this term entail, and how does it differ from the traditional MSP?

Whether you’re looking to learn more about incorporating security services into your offering, or fully make the transition to MSSP, this post will be your guide to the various roles, responsibilities, and functions of a managed security services provider.

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Topics: Cybersecurity and Threat Management, Managed Security Services

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

Posted by Meaghan Moraes on August 17, 2017

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

As an IT professional, you know how relentless ransomware attacks have become in today’s landscape. Recently, a variant of the notorious Locky ransomware has become part of a large-scale email-based campaign managing to slip past the defenses of some unsuspecting companies.

On August 9, the first campaign of a massive, worldwide ransomware attack was detected—and 62,000 phishing emails related to the attack have been identified as of last week. This new Locky-variant continues to unfold, powered from more than 11,625 distinct IP addresses in 133 different countries (the top five being Vietnam, India, Mexico, Turkey and Indonesia). As an MSP, here’s what you need to know about this new Locky-variant ransomware and how you can ensure you and your clients can remain protected against it.

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Topics: Cybersecurity and Threat Management, Managed Security Services

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

Posted by Lily Teplow on August 17, 2017

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need for managed IT services. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

So, how do you go about getting your prospects to that "aha!" moment? You need them to truly understand the risks that are facing them. Once they do, there is a very good chance that they will realize that they can't afford to risk data loss, data breach or the downtime that many of these vulnerabilities present. Instead of preaching to your prospects for hours on end, try challenging them to answer a set of security questions for you to make them realize just how ill-prepared they may be.

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Topics: Data Protection, Backup and Disaster Recovery, Cybersecurity and Threat Management

10 Cybersecurity Statistics Every MSP Should Memorize

Posted by Meaghan Moraes on August 2, 2017

10 Cybersecurity Statistics Every MSP Should Memorize

Today, business professionals that do not consider cybersecurity a top concern may be living under a rock—and in actuality, the modern threat landscape should make them want to hide under one.

Managed IT service providers are realizing the importance of offering their clients security services because of, well, the numbers. The following ten statistics illustrate current cybersecurity threats to businesses, holes that leave many organizations vulnerable to cyber attacks, and the repercussions of not having a robust security strategy in place in today’s tumultuous IT landscape. Consider leveraging these facts in your conversations with clients and prospects to strengthen the way you sell your services and security expertise!

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

The Top 5 MSP Blog Posts of July 2017

Posted by Lily Teplow on August 1, 2017

The Top 5 MSP Blog Posts of July 2017

Is it just me, or is this summer flying by way too fast? I always long for those longer, lazier summer days, but as a managed services provider (MSP), you know that your line of business never gets the day off. So, to make the most of your summer and help you set up your MSP business for long-term success, we’ve gathered our most helpful and valuable blog posts from July.

This past month was full of tips and best practices to help you grow your MSP business, including how to make impactful relationships with clients, what every MSP should include in their LinkedIn profile, which cybersecurity threats you need to look out for and much more. Let’s take a look at what the month of July had to offer on the MSP blog!

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Topics: Business Development and Growth, Cybersecurity and Threat Management, Client Acquisition and Management

Why Phishing is the Go-To Method for Cyber Criminals

Posted by Meaghan Moraes on July 28, 2017

Why Phishing is the Go-To Method for Cyber Criminals

The term “phishing” has been circulating the business realm for quite some time—largely because of its popularity amongst cyber criminals. Phishing is a type of social engineering attack that tricks victims into giving away information to cyber criminals posed as a trusted source. It’s an easy and effective way for criminals to hack sensitive systems and information, and the dangerous aspect is that it can come in many forms—the main one being email. Today, phishers, on average, launch a new attack every 30 seconds—and phishing schemes are growing increasingly sophisticated as cyber attackers use new tools and tactics to create authentic-looking emails.

Low-cost phishing and ransomware tools are very easy to get a hold of, and the attacks are just as easy to execute. So, what makes phishing such a successful method of cyber attack, and what can organizations do to protect themselves? In this post, we’ll dive into why phishing is so prevalent and how companies can work to mitigate these attacks.

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Topics: Information Security, Cybersecurity and Threat Management

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