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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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3 Ways to Increase Laptop Security On-The-Go

Posted by Matt Mainhart on March 9, 2017

3 Ways to Increase Laptop Security On-the-Go.png

Allow me to paint a scary picture for you. You’re on the road for work and answering some emails from a client at the airport. Then you get thirsty, but you see that there’s an overpriced drink stand just a few steps away and you make the sacrifice of spending $4.00 on a bottle of water. As you break out your wallet and pay up, you turn around to see that your laptop is gone! You only stepped away for about 60 seconds and were just a few steps away. However, a thief saw this as a window of opportunity, and took it.

Now you and your boss are freaking out about confidential company information potentially getting into the wrong hands. As the world starts to spin, you find yourself asking “how could this happen?”

Now, we can snap back to reality. In order to prevent this unruly situation from happening to you, check out the three quick tips below for increased laptop security while you’re on-the-go.

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Topics: Information Security, White-Label Resources, Client Quick Tips, Cybersecurity and Threat Management

Why You Need Case Studies to Have Clients Lining Up (Part 2)

Posted by Brandon Garcin on March 10, 2015

In Part 1 of this series, I talked about the importance of testimonials and “social proof” in marketing today, and explored a few best practices designed to help you identify your all-star customers and successfully interview them. In this installment, we’ll look at how to actually write a case study once you’ve completed those interviews and have the information you need.

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Topics: Business Development and Growth, Sales and Marketing, White-Label Resources

Show the Love: Celebrate Your Clients with These Email Templates

Posted by Ben Barker on February 2, 2015

February is upon us which means Valentine's Day is just around the corner. With love on our minds, we felt it was only right to highlight the importance of showing the love to your clients! After all, your clients are the ones that keep your business afloat and trust you to keep their companies operational. With the every day grind of running a business, it's easy to forget to remind your clients that you appreciate their partnership. This month, make an effort to shout from the rooftops just how much your clients mean to you.

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Topics: Sales and Marketing, Customer Service, White-Label Resources

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