Cybercriminals have a new platform for racking up fraudulent credit card charges and Windows may have ended your search for an MDM solution. This is IT Rewind!
IT Rewind Featured Stories:
Did our short segment leave you wanting more? Check out the original articles of stories we covered!
CIO, @, Lucian Contantin
CRN, @, Kevin McLaughlin @nocompunction
Continuum's Must-Read Blog Post This Week
Let me guess, things are not going well at your MSP business. Employee churn is at an all-time high because your technicians are tired of filling their 9-5 with rote tasks and answering "I can't get into Outlook" calls from clients. Maybe you're not equipped to handle spikes in service demand, but you still want to provide clients round-the-clock support. Good help is hard to find, and it's too costly to hire and train additional staff. Sound familiar? How could any MSP thrive in these stifling conditions? Answer: you can't. There is a way out though - a simple solution and a true managed IT services growth hack... Read more »
New Content From Continuum
Managed IT services providers (MSPs) are in the business of offering proactive and reactive technology support to their clients. Through remote monitoring and management (RMM) tools, MSPs provide maintenance and troubleshooting to ensure smooth and continuous operations of servers, storage, endpoints and applications. And while some of this work is automated, many tasks still require human intervention – and today, client-facing interactions are often best handled by a help desk or service desk... Read more »
What Else Is New in the IT Channel?
Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!
Who is the hacker?:
It Looks like Russia and Smells like Russia ... But Is It Russia?
CNN, @, Jose Pagliery, @Jose_Pagliery
Tips for avoiding traps:
Delays to Digital Transformation Create Concern for CIOs
eWeek, @, Nathan Eddy
What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!
By Gretchen Hoffman