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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: WordPress Plug-in Issue Affects Thousands: IT Rewind Episode 34

Posted May 1, 2015by Ben Barker

ITR_E34.jpg


A vulnerability in TheCartPress e-commerce plug-in is putting thousands of users at risk. The latest version is vulnerable, but prior versions may have been as well. Meanwhile, Google has developed a new extension for its Chrome browser that should help protect users from phishing attacks. Hear about these stories and more on this week's edition of IT Rewind!

 


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

5,000+ E-Commerce Sites at Risk Due to Buggy WordPress Plugin

Help Net Security, @helpnetsecurity, Zeljka Zorz@ZeljkaZorz

Google Develops New Defense Against Phishing

CIO, @CIOonline, Jeremy Kirk, @Jeremy_Kirk

  

Continuum's Must-Read Blog Post This Week

What Does the SMB Buyer's Journey Look Like? [Infographic]

What_Does_the_SMB_Buyers_Journey_Look_Like_Infographic.jpg

 

If you've followed along with our Marketing eGuide series, you already know how important delivering informative content to your prospects can be for finding leads and closing deals. Case Studies, eBooks and webinars are just a few ways you can effectively bring in net new customers, but have you ever considered the timing around your content? What does the buyer's journey look like for an SMB that's in the market for a new Managed Services Provider? 

Check out our infographic! We've mapped out which content pieces you should be using along the way to nurture your lead into a closed deal, from start to finish. Check out the infographic »


New Continuum Content

Win New Clients and Revenue With the HIPAA Assessment Tool, Powered by RapidFire Tools [Webinar]

Win_New_Clients_and_Revenue_with_the_HIPAA_Assessment_Tool_Powered_by_RapidFire_Tools_Webinar-1-1.jpg

Helping clients become HIPAA compliant can be a daunting process. Many MSPs struggle with finding the time and resources needed to get started. However, the opportunity to win more clients and revenue cannot be ignored, especially if a significant portion of your client base operates in the health care vertical. More importantly, you're legally required to provide this layer of security if you serve these clients.

Currently, as defined by the US Department of Health and Human Services, the HIPAA Breach Notification Rule “requires covered entities and business associates to provide notification following a breach of unsecured protected health information.” Now that business associates are also held accountable, MSPs are required to be HIPAA compliant to minimize risk in case of a security breach. Check out the webinar »


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Microsoft Continuum:

         Microsoft Announces Continuum, Turning Windows 10 Phones Into Desktops
         TechCrunch@TechCrunch, Kyle Russell, @kylebrussell

Laymakers let loose on FBI:

        Lawmakers Criticize FBI's Request for Encryption Back Doors
        InfoWorld, @infoworld, Grant Gross, @GrantGross

Microsoft cracks down:

         Microsoft Cracks Down on Misleading (and Frequently Malicious) Advertisements
         PCWorld@pcworld, Lucian Constantin, @lconstantin

 

Transcription

Did you miss me? After a couple of weeks off, we’re back. Get ready to get caught up on the latest news from the world of IT. THIS is IT Rewind!

A popular WordPress plugin has over 5,000 e-commerce websites at risk. The vulnerabilities in the plugin can be exploited in order to compromise customer data, execute arbitrary PHP code and perform cross-site scripting attacks. The vulnerable plugin is TheCartPress eCommerce Shopping Cart. The latest version of the plugin is definitely vulnerable, and researchers say prior versions may have been as well. Since support for TheCartPres eCommerce Shopping Cart will end on June 1st, it is unclear as to whether or not a patch will be released.

Google is taking measure to provide defense against phishing. A new extension for the Google Chrome browser called “The Password Alert” extension encrypts and stores a version of the users password and warns that person if the password is typed into a site that isn’t a Google sign-in page. Phishing sites can be very difficult to recognize as attackers aim to replicate legitimate sites right down to the domain name.

This week we’re happy to bring back “The Partner Spotlight.” This week’s partner spotlight goes out to two Continuum partners who recently made headlines by placing first and second in the Robin Robins “Better Your Best” competition. Jay Ryerse of Digitel placed first while Scott Spiro of CSG Solutions placed second. Additionally, 5 of the 7 finalists were Continuum partners, including Howard Globus of IT On Demand, Bill Ooms of BSS Consulting and Ikram Massabini of MVP Network Consulting. Congratulations to all of our partners on their incredible growth and success.

We’re just about out of time for this week’s edition of IT Rewind, but first, its time to remind our Continuum partners who may be watching to register for Navigate 2015. Head on over to www.continuum.net/navigate2015 and book your ticket to Las Vegas!

As always, remember to read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week. This week we’re featuring our latest infographic on “The SMB Buyer’s Journey,” so make sure you check it out.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

 
It is time to cut through the fog. Learn everything there is to know about cloud-based IT services!
 
   Cutting-Through-the-Fog [eBook]   

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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