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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What You Need to Know About HIPAA

Posted September 26, 2013by Rob Autor


Rob is an operations and technology management wiz with a range of experience at companies like Sallie Mae, Price Waterhouse. He is responsible for driving superior service quality at Continuum’s network operations center (NOC) and Help Desk. Rob is also responsible for Continuum’s IT Division. When he was a kid, Rob wanted to be a professional tennis player. Now he’s our Senior Vice President of Global Service Delivery. He loves this business because he can build a world-class business bringing leading-edge technology to small businesses.

Topics: Industry News

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