SR Technical Engineer 

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at jobs@continuum.net

Mandatory Requirements

  • Good communication
  • 5+ years technical experience 
  • Experience in translating business requirements into technical specifications
  • Must have strong interpersonal and organization skills and be able to communicate clearly with all levels of the business including personnel, technical management, customers and/or external vendors
  • Strong work ethic with the ability to work in a team environment and independently
  • Excellent problem-solving and analytical skills including the ability to quickly identify, analyze and resolve issues and system failures
  • Ability to analyze project requirements, draft project plans, milestones and delivery schedules
  • Experience in PowerShell, Linux Bash, Visual Basic, and batch file scripting
  • Experience in Agile Methodology

Job Description

  • Manage and support consumer reported issues - mostly focus on escalated issues on platforms such as Linux and Windows
  • Provide guidance and assistance to the development teams by identifying bug / root cause of issue
  • Develop and maintain effective working relationships with peers, teams and other internal or external people critical to business functionality
  • Create PowerShell scripts to automate the manual steps/processes
  • Be responsible for the resolution of incident services calls and requests providing 24/7 support
  • Assist with level 2 and 3 support coordinating and assisting other IT departments to resolve issues
  • Create process or troubleshooting documentation in the support knowledge base
  • Additional duties as assigned

Desired Skills

  • Experience working in Jira
  • In depth knowledge of current technology:
    • Linux and Windows Server platforms
    • Performance troubleshooting at OS Level
    • Database fundamentals & querying Microsoft SQL Database
    • Network fundamentals (Network Topology, LAN/WAN, TCPIP)
    • Virtualized environments (VMWare)
    • Windows and Apple desktop platforms
  • Basic knowledge with HTML, ASP.NET and IIS Web Server
  • Basic knowledge on .NET Framework, C#, XML, SOAP

Educational Qualifications

  • BE/BTECH (CS/IT), BSC(IT/CS), BCA, MCA, Msc(IT/CS) or related degree

Experience

  • 5+ years

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to jobs@continuum.net.