MIS Executive(WFM)

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at jobs@continuum.net

Mandatory Requirements

  • Ready to work in 24*7 support
  • Excellent verbal and written communication skills
  • 2+ years experience ( If possible call center back ground)
  • Proficient in MS Excel, MS word, MS PowerPoint 

Job Description

  • Analyze and report historical data and trends and develop forecast models
  • Generate long-term and short-term forecasts
  • Track, analyze and report the performance with reports
  • Strong math skills and ability to perform statistical analysis
  • Knowledge of Call Center metrics, agent behaviors and other factors that affect queue and adherence reporting.

Desired Skills

  • Ready to Work on rotational Shift.
  • Good Communication Skill oral and verbal.
  • Confident to handle assign responsibility

Educational Qualifications

  • Any graduate.

Experience

  • Minimum 2 years work experience.

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to jobs@continuum.net.