Server Engineer-L3 Tech (Performance)

Location: Mumbai, India

Position Type: Full-Time

If you would like to apply for this position,
please send your resume to us at


  • 3+ Years work experience.

Mandatory Requirements

  • Good Communication
  • Ready to work in 24*7 support
  • Excellent verbal and written communication skills

Job Description

Troubleshoot various issues related to:      

Operating System Performance:

  • System hangs and lockups

  • Slow performance

  • Core operating performance issues

  • System resource issues (including troubleshooting on a Cluster)


  • Windows Printing (Spooler Service) - encompasses all areas of printing on the Windows platform including.
  • Troubleshooting cross-platform printing
  • Troubleshooting local and network printing
  • Installation of print drivers
  • Troubleshooting the Spooler service
  • Printer Re-direction in Terminal Services \ RDS

Operating System Components:

  • Service Control Manager (SCM)
  • Core Remote Procedure Call (RPC) services
  • Windows Installer Service
  • Windows Management Instrumentation (WMI)
  • Core services
  • Base operating system Managed Object Format (MOF) files
  • Component Object Model (COM)/COM+/Distributed COM (DCOM)
  • COM, COM+, and DCOM core services
  • Support for resetting permissions using the DCOM Configuration Tool (DCOMCNFG.EXE)

Task Scheduler

  • Core service
  • Confirmation that the service launches a task
  • Assist in troubleshooting why tasks fail

Application Support

  • Dr. Watson
  • Configuration of Dr. Watson
  • Generation of Dr. Watson logs
  • Generation of user-mode dump
  • Application Access Violations
  • Initial troubleshooting of user-mode access violations

Terminal Services:

  • Terminal Services installation, configuration, and functionality
  • Remote Desktop

Server Boot-Problems:

  • Unexpected reboots, No-Boot, Reboot Loop


  • Operating System, Security Updates and Service Pack Installation.


  • NetBackup
  • VSS
  • Backup exec or any backup software using VSS technology.

Disks Troubleshooting:

  • Recovering the Basic and Dynamic Disk volumes.
  • NTFS and Disk related errors.


  • VMWare
  • Hyper-V

Windows Cluster:

  • Cluster Configuration.
  • Failover and No Failover issues.

Educational Qualification

  • Any Graduate/Under Graduate can apply

Desired Skills

  • Ready to Work on rotational Shift.
  • Good Communication Skill Verbal and written.
  • Confident to handle assign responsibility.

About Continuum

Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution and an advanced backup and disaster recovery (BDR) offering - all integrated with an industry-leading network operations center (NOC) and U.S.- based world-class Help Desk, delivering a single, unified managed services experience.

The company currently employs more than 1,000 professionals worldwide, supports over 3,500 MSPs, and monitors more than a half a million endpoints. Continuum has also formed a non-profit foundation, called Continuum Veterans Foundation, which was established to provide financial support to local and national charities that focus on helping our veterans find jobs. The principal owner of Continuum is Summit Partners, a Boston-based growth equity firm that has raised more than $15 billion in assets. We are growing quickly and have offices in Boston MA, Cranberry Township PA, Houston TX, Thames Valley, UK and Mumbai, India.

Equal Opportunity Employer

Continuum Managed Services, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply for this position, please send your resume to