Continuum in the News 2013

The latest and greatest about Continuum Managed Services from 2013

What's the secret to successful MSP pricing models? That's the most frequent question we hear from our managed services providers (MSPs), especially as they begin to budget and plan new services for 2014. While MSP pricing models vary from one provider to the next, here are five potential paths you can take.

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Continuum said this week that it relocated its data center to a facility hosted by Markley Group to increase storage, optimal redundancy, reliability and scalability.

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Continuum Rolls Out New Programs For MSPs

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Continuum this week unveiled a multimillion-dollar investment in upgrading its datacenter capacity to position the company for unspecified future offerings for its managed service provider (MSP) partners, according to the company's CEO.

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For VARs beginning to offer managed services, the question of how to add on or bundle services often presents new challenges. Channel executives from Continuum, AVG, and N-able by Solar Winds offer suggestions for where to begin.

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From solution providers to marketing executives, all are in agreement on one thing: Marketing is not the channel's strongest point, but it should be.

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For MSPs, the healthcare vertical can generate plenty of monthly recurring revenue (MRR). But if you're new to the healthcare industry, you'll need some guidance -- especially as regulations like HIPAA evolve to include new requirements. Here are five tips to get started.

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The biggest difference with Continuum was that the vendor bundles RMM and 24/7 NOC support with its BDR Vault.

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Tens of thousands of American servicemen and women are returning to the home front, shedding their uniforms and arms in favor of textbooks and classrooms. The security they seek is education that will provide them a career for the lifestyles they spent their blood defending. And the tech community is answering their call by providing to support veterans seeking training and careers in IT.

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Remote monitoring and management platform provider Continuum has added a new member to its board of directors, and his background offers some big clues about the company's future direction.

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Continuum Managed Services will grow 20 to 30 percent in 2013. Faster growth is expected in 2014. How will CEO Michael George and the Continuum team drive that growth? MSPmentor gets answers.

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Continuum and LogMeIn (LOGM) have expanded their channel relationship and made it exclusive. LogMeIn has named Continuum its exclusive managed services provider (MSP) channel partner.

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Cloud vendors have been pledging their support to help MSPs ensure they are compliant with rules that went into effect with the Sept. 23 HIPAA Omnibus deadline, and Continuum is no exception. The remote monitoring and management (RMM) platform provider announced last month that it is fully prepared to help MSP partners.

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Continuum said it has gone to great lengths to ensure it is fully prepared to assist its partners and their clients in meeting the standards of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. In addition to strengthening its technical, administrative, and physical security, the company has created the Continuum HIPAA Resource Center to provide up-to-date compliance information for MSPs that helps them gain a better understanding of the technical implications involved with new HIPAA rules.

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Continuum, the hosted managed service provider, is turning 2. It's easy to think of Continuum by its roots in remote monitoring and management tools and hosted services capabilities. While these functions are at its core, Continuum is about more than just automated break/fix functionality.

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SolutionOne, a services provider for document and content management software and office technology, today announced an agreement designating Continuum, a leading provider of managed services solutions, as the exclusive software and services partner for SolutionOne's managed IT services business.

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Channelnomics takes a close look at the economic reality of managed services and its harsh reality for RMM vendors, with the one "exception to the conundrum" being Continuum. As other RMM vendors are sold, bought, or shuttered, Continuum continues to expand rapidly, scaling up with its MSP partners and standing out in the market.

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Business continuity and disaster recovery (BC/DR) are fast-growing opportunities for managed services providers. The technology is proven and solid. The bigger challenge involves developing a BC/DR sales strategy to engage your small and midsize (SMB) customers. How should you get started?

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"Our goal for 2012 was to grow managed services revenue by 25 percent without adding staff. In reality, we grew by 92 percent without adding staff," said Don Viar, Managing Partner, Epic Technologies.

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Basic business growth is nice. But profitable growth is far more impressive. So how are the world's best-performing managed services providers (MSPs) driving top-line revenue growth while boosting their profit margins? Here are three great examples.

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For many of us, Independence Day triggers visions of fireworks, baseball games and barbeques. But for military veterans transitioning to civilian life, "independence" has been more of a euphemism for unemployment recently. While the numbers are improving, roughly 7.3 percent of Gulf War-era II veterans remain jobless, according to U.S. Bureau of Labor Statistics.

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The managed services software market has undergone a dramatic shift. Level Platforms Inc. and N-able Technologies are no longer independent remote monitoring and management software vendors. Kaseya International Ltd. is now operating under venture capital ownership. And the rest of the market is fragmented. That landscape, says Continuum LLC's CEO Michael George, puts his company as the leading independent RMM vendor — and it plans to exploit that position to truly become the market leader in managed services enablement.

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Remote monitoring and management (RMM) platform provider Continuum has moved its 24/7 network operations center (NOC) to a larger facility in Mumbai, India in an effort to expand operations. The move has enabled the company to hire additional technicians with a broader range of certifications. In addition the facility offers a high-performance infrastructure that the company says will improve communication quality and technical capabilities, streamline workflow and increase Internet capacity and security.

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As many of our readers have observed, we have spoken with Continuum a few times in the last couple of months regarding the changes and expansions the RMM is undergoing. Today, the company announced another one of its initiatives, this time regarding its Network Operations Center (NOC).

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Dee Zepf, vice president of product management and technical services, has been recognized by UBM Tech Channel's CRN as one of the top Women of the Channel. CRN's annual list recognizes nearly 300 female executives across vendor channel organizations, distributors, and solution providers for their accomplishments over the past year.

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How can MSPs demand far more from their technology partners -- including service desk and NOC (network operations center) providers? Here are five steps forward from Continuum Managed Services. MSPs have spent the past decade outsourcing key pieces of their back office operations to technology partners. From service desks to NOC (network operations center) services, MSPs can pick and choose a range of third-party service options. But this is much more than an outsourcing conversation. Somewhere along the way, MSPs forgot to ask five critically important questions – each of which can greatly impact your bottom line. If you're evaluating your current technology partners or researching the market for new partners, be sure to raise these five questions.

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Microsoft (MSFT) and Continuum are updating their respective cloud and managed services strategies at Autotask Community Live. The Microsoft session came off as a bit of an apology to partners; the company stated it needs to be easier to work with in the cloud market. The olive branch: Microsoft is giving Autotask conference attendees a one-year Office 365 cloud subscription for free. Separately, Continuum is describing how MSPs can drive toward 50 percent operating profits.

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At this point, about 18 months later, you would have been living in a cave if you are involved in the SMB channel and had not heard that Zenith Infotech's managed services business unit was spun off as a separate entity known as Continuum. Based in Boston, the company, in which VC firm Summit Partners has made a sizable investment, Continuum (formerly known as Zenith RMM), operates as a strong U.S.-based company that is continually focused on its MSPs and helping them to better their lives—both professionally and personally.

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Let's cut right to the chase: If someone handed a world-class marketing and lead-generation plan to 100 MSPs (managed services providers), roughly 95 of those MSPs could not execute the plan. In most cases, the outcome would be hit-and-miss marketing, a few qualified sales leads and little (if any) new customers in the pipeline. Why is that? Is there something inherently wrong with the MSP business model? Absolutely not. The problem is easily explained. And yes, there's even a fix.

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Not only is this MSP bucking the trend with 70% of its customers on a flat-fee managed services plan, it's also projecting 29% revenue growth this year.

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The office technology industry is moving quickly toward the managed services business. BTA channel dealers are primed to make a significant impact in this adjacent space, which offers them a unique opportunity for profitable growth.

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Continuum Managed Services LLC, a Boston-based provider of managed services solutions, and Growth Achievement Partners (GAP), a provider of sales and operational consulting in the office technology marketplace, have announced a strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model is intended to provide a blueprint for a seamless transition into managed services, so dealers can capitalize on trends that include off-site management, HaaS (hardware as a service), and cloud-based offerings.

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Continuum brought on Mark Zahar last August to make a difference for its MSP partners. "A number of our partners expressed a critical need for help in marketing and sales to help them scale their business," said Steve Ricketts, vice president of marketing at the Boston-based MSP-solution provider company. Zahar, who had spent the previous decade helping build an online marketing company called Prospectiv, joined Continuum in August, but he didn't come in with a to-do list. He spent months talking to partners and the SMB customers who buy Continuum partners' services.

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Remote monitoring and management platform and NOC provider Continuum is partnering with sales and consulting firm Growth Achievement Partners (GAP) to help fledgling managed service providers get a leg up into the market. The partnership takes GAP's expertise in helping office technology dealers and marries it to Continuum's experience in the managed services space to create a business and technology roadmap for office tech dealers who are targeting a move into managed services. MSPmentor spoke to Continuum's VP of Marketing Steve Ricketts (pictured) about the partnership.

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Continuum, and Growth Achievement Partners (GAP), a major provider of sales and operational consulting in the office technology marketplace, announced their strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model provides a blueprint for a seamless transition into this adjacent opportunity, so dealers can capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings. This transition will help deliver recurring revenues and customer growth to dealers through an expanded solutions and network services offering, resulting in accelerated financial performance.

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Continuum Managed Services has inked a deeper partnership with CMIT Solutions, and has launched marketing and lead generation initiatives to help MSPs engage more customers. At first glance, the initiatives look similar to so offerings from MSP industry companies. But take a closer look and you'll see that Continuum is using C-level meetings to build closer working relationships with its MSP community. Here's how.

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Success in the managed services model isn't about the technology delivered or the supporting infrastructure, but rather the volume of business coming in that supplies new, compounding revenue to the predictable cash flow.

Hosted managed services provider Continuum Inc. understands sales is the lifeblood of successful managed services practices. It's looking to accelerate sales opportunities to its partners through Marketing Advantage, a new program that gives participating MSPs access to materials and tools designed to open new sales opportunities and shorten sales cycles.

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At first glance, the cloud could disrupt managed services providers (MSPs). But take a closer look and you'll find that progressive MSPs aren't worried about the cloud at all. Instead, they treat cloud services just like another node on the customer network. But how can MSPs manage those new cloud workloads, and what should MSPs demand from their RMM (remote monitoring and management) software providers?

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The Gordon Flesch Company, one of the nation's largest independent providers of office technology solutions, has announced an agreement that designates Continuum, a leading provider of managed services solutions, as the exclusive software and services partner for the Gordon Flesch Company's managed IT services business. This agreement places the Gordon Flesch Company and Continuum at the forefront of the converging office technology and managed services market by providing a single-source solution for office IT environments.

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MSPs can leverage the expertise of certified engineers and technicians on a project-by-project basis.

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The February 2013 digital issue of Channel Partners' Pulse on Managed Services covers topics including: the growing market opportunity for managed services, building blocks of an MSP practice, business models, service plans, recurring revenue and sales & marketing best practices. The article features insights from Steve Ricketts, Vice President of Marketing, Continuum, and Don Viar, Managing Parter, Epic Technologies (a Continuum partner).

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Managed services solutions provider Continuum is offering a "quick and easy way to breathe new life into existing backup and disaster recovery appliances." The Continuum BDR Revive is a BDR re-imaging tool that upgrades Zenith Infotech, Dell AppAssure, Axcient, HEROWare, Chartec, and other BDR hardware to include Continuum Vault appliances.

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Hosted managed services solutions provider Continuum is rolling out a new set of expert services for MSPs that want to offload some engineering work on a per-project basis.

Dubbed Continuum Tech Advantage, the program provides access to more than 200 certified engineers and technicians from the platform provider's Mumbai, India operations who can be called on around the clock for the specialized work.

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Continuum is opening up its network operations center to provide custom projects on behalf of its MSPs. The Boston-based company announced the program, called Continuum Tech Advantage, this week as an addition to its SaaS-based managed services platform that currently serves 3,300 MSPs and around 500,000 endpoints. In short, Continuum MSPs can now take advantage of the expertise of 200 of Continuum's certified engineers and technicians who will offer a menu of about 80 server and desktop projects.

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Continuum, a Boston-based company specializing in managed service solutions has instituted two new initiatives aimed at helping the MSP community meet customer needs and generating the most performance out of legacy infrastructure.

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Remote monitoring and management and BDR vendor Continuum is expanding the services it offers to managed service providers by offering its NOC staff to perform various IT projects on an outsourced basis. Continuum executives say the service, called Continuum Tech Advantage, can help MSPs increase their profit margins by offering these IT services at a much lower cost than if they performed the project work inhouse. Here are the details.

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Managed services provider Continuum is rolling out a new tool that could be seen as a bit of a disruptor to cloud backup players and Purpose Built Backup Appliance heavyweights alike. The launch is known as Continuum BDR Revive, and as its name suggests, the solution is intended to give partners a profitable edge when hitting up backup and disaster recovery markets.

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Remote monitoring and management provider Continuum wants to make it easy for MSPs to move from competitive backup and disaster recovery (BDR) providers to the Continuum Vault platform for BDR. The company today announced Continuum BDR Revive — software that is available immediately and free of charge — that enables MSPs to easily re-image competitive BDR devices (such as those from Zenith Infotech, Dell AppAssure, Axcient, HEROWare, Chartec and others) and repurpose the devices as Continuum Vault BDR devices. The offer adds another twist to the increasingly competitive BDR market. Here are the details.

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