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Oct 23, 2015 1:43:43 PM

Ensure that you and your clients share an understanding regarding scope of services with a well-written service-level agreement (SLA). Taking the time to craft a well-written SLA can save you expensive and time-consuming legal action.

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MSP Guide to Managed Services SLAs
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http://page.continuum.net/white-paper-msp-guide-to-managed-services-slas
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White Paper
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