The Results Are In—And the Profit Is in the Platform
Analysis by Service Leadership, Inc. Suggests MSPs Who Embrace Continuum Are More Profitable and Grow Faster*

Increase Profitability

Achieve Steady Growth

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Minimize Overhead

Outperform the Competition

Continuum Partners Achieve Greater Margins and Higher Adjusted EBITDA*

Data represents the average value for Continuum partners in the top S-LI profit quartile (i.e. those with "best-in-class" performance). Continuum partners across all profit categories have at least 6% better gross margin performance in their business—a 13% relative advantage over non-Continuum partners, which S-L identifies as a "compelling performance difference."
This data compares the average value for Continuum partner participants in the "best-in-class" or top quartile of the S-L Index to the average value for non-partner S-L Index BIC organizations.

Don’t Just Survive—Thrive

Continuum Partners Remain Successful when Facing Market Pressures & Downward Industry Trends*

Continuum partners in this timeframe experienced a drop of about 1.8% in their infrastructure services gross margins, while non-Continuum partners experienced a 4.7% drop (about 9% in relative terms). This is a 2.9% bottom line advantage for the Continuum partners.
Continuum partner participants have been able to maintain infrastructure services GM in the 45% range, while non-Continuum partners have experienced a steady decline.
Among all MSPs in the S-L Index, Continuum partners recorded Adjusted EBITDA figures that were on average 7 percentage points higher than their peers using other platforms.

Minimize Overhead and Maximize Your Margins

Continuum Partners Spend Less of their Gross Margin on G&A Expenses*

Continuum partners are spending less of their margins on G&A expenses, perhaps because our integrated model and on-demand workforce may enable them to invest in other areas of their businesses.
Continuum partners are spending less of their margins on G&A expenses, perhaps because our integrated model and on-demand workforce may enable them to invest in other areas of their businesses.

Increase Profitability

Continuum Partners Achieve Greater Margins and Higher Adjusted EBITDA*

Achieve Steady Growth

Continuum Partners Remain Successful when Facing Market Pressures & Downward Industry Trends*

Minimize Overhead

Continuum Partners Spend Less of their Gross Margin on G&A Expenses*

Explore the Results: Watch the Webinar

Dive into the compelling results of the Service Leadership Index analysis and discover the power of Continuum’s fully-managed approach to IT service delivery. S-L CEO Paul Dippell and Continuum CEO Michael George present.

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The Continuum Difference

Analysis by Service Leadership, Inc.

Service Leadership Inc., the leading financial and operational benchmark organization for MSPs and IT Solution Provider companies worldwide, recently analyzed empirical data to determine how Continuum partners' financial performance compares to other MSPs—and the results are in! Download the white paper below to discover why Continuum partners represent some of the most profitable and successful service providers in the industry.

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Impact on Financial Performance of MSPs of Using a Master MSP white paper
Bridge the Skills Gap and Protect Your Margins

Bridge the Skills Gap and Protect Your Margins

Continuum’s proven model provides instant operational capacity and the scalability to take on customers of any size with confidence. Our RMM and BDR offerings are backed by nearly 1,000 technicians who act as a direct extension of your workforce—providing 24x7x365 monitoring, issue resolution and much more.

Stop increasing your technical headcount as you take on new clients. Continuum partners can break the mold and significantly increase their margins by minimizing overhead and labor costs, and re-deploying technical staff into higher-value roles.

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About Service Leadership, Inc.

Service Leadership (S-L) is dedicated to providing total profit solutions for IT Solution Providers, directly and through industry consultants and global IT vendors. The company publishes the leading vendor-neutral Solution Provider financial and operational benchmark: Service Leadership Index®. This includes private diagnostic benchmarks for individual Solution Providers and their business coaches, consultants and peer groups.

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Service Leadership also publishes SLIQ©, the exclusive web application for partner owners and executives to drive financial improvements by confidentially assessing and improving their Operational Maturity Level©.

The company offers effective performance improvement and business model transformation resources for Solution Providers of all sizes and business models, and management consulting engagements for Solution Providers from US$15mm to US$3bb in size worldwide. In addition, Service Leadership provides global IT vendors with advanced partner enablement assets, partner ROI models, channel and product management consulting as well as executive and industry best practices education and speaking.

Please visit www.service-leadership.com for more information.

Frequently Asked Questions

What is the Purpose of the S-L/Continuum Study?
The most in-depth study of its kind, this research was conducted in order to determine whether the use of a “Master MSP” such as Continuum, which allows MSPs to shift material cost and risk to a third-party provider, would measurably benefit an MSP’s financial results.
Why Did Continuum Partner with Service Leadership for this Analysis?
Service Leadership Inc. is the leading benchmark organization for MSPs and IT Solution Provider companies worldwide, and maintains a vendor-neutral stance which allows this research to offer a truly empirical look at the financial and economic impact of leveraging a Master MSP such as Continuum.
How Can this Information Help Me?
The information in this analysis provides valuable insight into the Service Leadership Index® framework, key metrics and measurement criteria that can be used to understand best-in-class MSPs, and explores the tangible and measurable impact that leveraging a Master MSP such as Continuum can offer to service provider organizations.
What if I’m Already a Continuum Partner?
This study is equally valuable for existing Continuum partners, who can read the data to understand how they compare to other Continuum partners, other MSPs and to determine the financial impact that their utilization of Continuum’s model may be creating.

*Represents average values for Continuum partner subscribers to the Service Leadership Index®