Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your clients as much as you do. Calls are answered in the first minute and 70+% of tickets are resolved without MSP involvement. Our Bullseye routing system automatically connects your clients with their core Help Desk team. Your clients will be delighted with a personalized experience, and our technicians will develop a deeper understanding of the challenges and issues your clients’ face.
With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, Help Desk allows you and your techs to be home in time for dinner. While you celebrate birthdays, holidays or Saturdays, your clients receive professional support with our 200+ certified Help Desk technicians as a natural extension of your team.
Help Desk is available for a fixed monthly fee that’s a fraction of the cost of setting it up yourself. You pay less for more help desk certifications, experience, training and quality control than any in-house operation or automated help desk management software. And because it’s Continuum-owned, Help Desk shares a common ticketing system with our Continuum RMM and NOC solutions for speed and efficiency unlike any other.