When you partner with Continuum, you’re able to support virtually any business you can close. They key is our Network Operations Center (NOC), an unparalleled, world-class technical resource that is seamlessly integrated into our entire IT management platform. The NOC provides your MSP business with a level of training and technology at a scale that can’t be hired through an in-house operation. Through a combination of years of experience in closing millions of tickets, a range of numerous certifications, and state-of-the-art infrastructure, the NOC is a solution that’s unmatched in managed IT services.
The NOC frees your team from the daily grind of sifting through tickets, allowing them to focus on strategic, revenue-generating projects. Instead of hiring to cover for peak volume, you’ll keep labor costs fixed and low with 700+ experienced and certified technicians that can absorb 90% of your routine tickets. With your techs able to take on more, your business can scale at a faster rate, with less overhead and steady, predictable profit margins.
SLAs are easier to hit with proactive troubleshooting and issue resolution around the clock, because the NOC is always accessible for your business. And because the NOC is the heart of our platform—not a third-party add-on—our technicians have unrivaled operational efficiency between our Continuum RMM, BDR and Help Desk solutions, allowing them to work faster and smarter.