The Continuum-owned Network Operations Center (NOC) keeps your hiring costs low and fixed. Instead of hiring to cover for peak volume, as a Continuum partner you have access to 700+ technicians 24x7x365 to absorb work, close tickets, and complete projects.
The NOC frees your team from the daily grind of sifting through tickets, allowing them to focus on strategic, revenue-generating projects. With 700+ experienced and certified technicians, we’re able to absorb 90% of your routine tickets. With your techs able to take on more, your business can scale at a faster rate, with less overhead and steady, predictable profit margins.
SLAs are easier to hit with proactive troubleshooting and issue resolution around the clock, because the NOC is always accessible for your business. And because the NOC is the heart of our platform—not a third-party add-on—our technicians have unrivaled operational efficiency between our RMM, BDR and Help Desk solutions, allowing them to work faster and smarter.
As a Continuum partner, you’ll have the ability to support virtually any business you can close. The NOC provides your MSP business with a level of training and technology at a scale that can’t be hired through an in-house operation. Through a combination of years of experience in closing millions of tickets, a range of numerous certifications, and state-of-the-art infrastructure, the NOC is a solution that’s unmatched in managed IT services.