COMPANY

Frontier Business Products

WEBSITE

www.fbponline.com

BUSINESS CHALLENGE

As Frontier continued to develop its managed IT services offerings, the company was searching for a platform and partner capable of providing scalable and highly profitable RMM and BDR solutions.

SOLUTION

Continuum’s complete IT management platform—including Continuum BDR, RMM and white-label Help Desk offerings.

RESULTS

Continuum empowers FBP to increase their managed IT services margins, expand the scope of the company’s services, operate more efficiently and deliver greater support to its customer base.

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“Our previous BDR platform offered single-screenshot verification, but the video we receive from Tru-Verify is far more valuable. We can see what’s going on in the BIOS, see much more of the boot process and pinpoint exactly where failures are occurring—and we can do so remotely.”

Continuum BDR Empowers Frontier Business Products to Complete Data Restores in 75% Less Time

Frontier Business Products (FBP) offers complete business technology solutions backed by an award-winning service record and more than 35 years of experience. The Colorado-based company is committed to building long-term customer relationships and providing personalized service and attention to clients—and after experiencing a number of frustrations with its previous backup and disaster recovery (BDR) vendor, Frontier has standardized on Continuum’s Continuum BDR platform in order to develop a highly scalable and profitable BDR business.

“We’re making a killing with Continuum BDR,” says Scott Oleson, Senior vCIO and Director of IT at FBP. “Our monthly recurring revenue with the platform has increased 100% since we first deployed it, and since the platform allows us to bring our own hardware we can generate upwards of $3500 for a $600 box that we refurbish and upgrade in-house.”

Continuum BDR is managed and supported by Continuum’s Network Operations Center (NOC) technicians, which enables Frontier to significantly reduce the amount of time they spend managing the tool and monitoring backups—a decrease from .5 FTE per week to .05 FTE.

“Our technicians can perform restores in 75 percent less time with Continuum BDR than with our previous platform,” Oleson explains. “What’s more, the hardware from our previous vendor was substandard, and restoring files was more difficult than it should’ve been. In one instance, an Active Directory server had failed and we had to actually give up on restoring it and do a rebuild because the process was such a hassle.”

In addition to offering a number of packages and deployment options, Continuum BDR boasts several proprietary features such as Tru-Verify™ to offer MSPs—and their clients—added peace of mind that data is protected and backups are executing successfully.

“Our previous BDR platform offered single-screenshot verification, but the video we receive from Tru-Verify is far more valuable,” says Oleson. “We can see what’s going on in the BIOS, see much more of the boot process and pinpoint exactly where failures are occurring—and we can do so remotely, before we have to consider sending somebody onsite.”

Tru-Verify is a proprietary backup verification system that offers a timelapse of the entire boot process, intelligently differentiating between false positives and a successful boot process. The tool also generates reports which can automatically be emailed to FBP or its customers for added peace of mind that backups are executing successfully.

“Another big differentiator for Continuum is that they entirely own their core product stack and technology,” Oleson adds. “Knowing that we can provide feedback and that Continuum is able to enhance and update its products based on the needs of its partner community is really valuable to us.”

In addition to Continuum BDR, Oleson and the team at FBP leverage additional elements of Continuum’s IT management platform to deliver the best possible service to their customers. This includes Continuum’s intelligent Remote Monitoring and Management (RMM) tool which is also backed by the company’s NOC technicians, as well as its white-label Help Desk offering which provides frontline support directly to end users.

“Continuum’s technicians have specialized expertise and knowledge, so we don’t have to hire resources with those same skillsets,” Oleson explains. “Being able to offload work to the NOC and Help Desk enables our team to focus on client relationships and revenue-driving activities. The Help Desk team, for instance, is resolving between 94 and 95 percent of our tickets each month.”

The resolution of those tickets, he adds, has increased the profitability of Frontier’s managed services contracts from a 40 to 60 percent standard margin.

“If you’ve got someone that’s considering Continuum or comparing the platform to other providers in the space, they’d be crazy not to partner with Continuum,” says Scott Oleson, Senior vCIO and Director of IT at FBP. “I’ve never seen one of our clients have a bad experience since we’ve deployed the platform.”

Looking ahead, Oleson is confident in Frontier’s ability to continue growing and expanding—and knows that Continuum will play an essential role in the long-term success of the company’s managed services offerings.

“We’re very excited about our future and continuing to work with Continuum,” he says. “Since I’ve joined Frontier we’ve nearly tripled in size, and we expect to see continued growth and success as we further-enhance our managed services and onboard additional customers.”

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