Business challenge

Facing high staffing and real estate costs, ITS NYC needed to make more efficient use of its valuable engineering talent.

Solutions

ITS NYC relies on Continuum solutions and technical expertise to provide comprehensive service wherever and whenever customers need it.

  • Continuum Command™, backed by the Continuum NOC, provides round-the-clock maintenance and support
  • Continuum Recover™, safeguards customer data with high-quality BDR services
  • Continuum Fortify™ backed by the Continuum SOC, protects customers from cyberthreats
Business Impact

Fast issue resolution has boosted customer satisfaction scores to 97 percent and beyond

Quality – Fast issue resolution has boosted customer satisfaction scores to 97 percent and beyond
Revenue – High per-employee productivity has helped boost revenue by $600,000
Business – Remote support tools help the small firm maintain truly global reach and responsiveness for its customers

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