ZLan Partners is a leading provider of IT services, offering a boutique approach to service delivery across their offerings which include network design, business continuity, cloud support and more. The company has achieved an average of 30 to 35 percent growth year over year—and Continuum’s IT management platform continues to play an instrumental role in the organization’s success.
“As we’ve grown and evolved our business over the years, our focus on customer service has expanded,” says Russell Zimny, President at ZLan. “ZLan is about customer success first, and profitability second—and that profitability comes from partnering with organizations like Continuum that really understand how to help their partners succeed.”
Continuum’s platform is built upon the company’s intelligent remote monitoring and management (RMM) solution, which consolidates related alerts into one, actionable ticket—significantly reducing the noise and false positives typically generated by other RMM tools. The platform is also integrated with Continuum’s team of Network Operations Center (NOC) technicians, who act as a direct extension of ZLan’s workforce and provide 24x7x365 monitoring with proactive troubleshooting and issue resolution.
“There are cheaper RMM solutions available in today’s market, but none provide the level of alerting, reporting or ease-of-use that the Continuum platform offers,” says John Machacek, ZLan’s Director of Operations. “And more importantly, none come with the strength and support of a knowledgeable NOC—Continuum’s technicians enable us to provide excellent support for our clients.”
“It makes our jobs much easier knowing that we can always reach out to Continuum for help, and that we have access to technical expertise and resources when we need them,” echoes Zimny. “Continuum continues to innovate and improve the platform with changes that enable us to be more successful as an organization.”
The second pillar of Continuum’s platform is Continuum BDR, a business continuity solution that enables MSPs to effectively back up and ensure the recoverability and security of client data. Continuum BDR is also fully-managed by Continuum’s NOC, which troubleshoots failed backups, offers DR testing and support, and a number of other related services.
“We especially value the fact that Continuum owns the technology powering Continuum BDR and doesn’t have to rely on an outside vendor or third party for support,” Machacek says. “The platform itself is robust, and it’s improved significantly since the initial beta testing we conducted—and the fact that it’s completely supported by Continuum’s NOC helps us save time and reduce our labor costs.”
ZLan also spent some time testing and comparing Continuum BDR to Vault, Continuum’s initial backup and disaster recover offering—and the results didn’t disappoint.
“We’ve seen notably better performance in Continuum BDR when spinning up servers in the cloud during a DR scenario, and much faster response times than with Vault,” Machacek explains. “That’s a big win for us.”
“Installation and agent deployment for Continuum BDR is also much faster than it was with Vault,” he adds. “And features like VMDK/VHDx export, video-based backup verification with Tru-Verify™, and others are very valuable—we’re excited, and we’re going all-in with Continuum BDR.”
Looking at ZLan’s overall partnership with Continuum—and potential for future growth—Zimny cites the ability to provide feedback as one of the things his team values most.
“We really feel listened to,” he says. “We know our voices are being heard, and we know that our success is Continuum’s success. Having a partner like Continuum is a breath of fresh air.”
About ZLan Partners
ZLan Partners, Inc., based in the Chicago suburb of Downers Grove, Illinois is a technology consulting firm focusing on computer networking infrastructure for a wide variety of businesses. As a Microsoft Gold Certified Partner, the company works with clients in a collaborative fashion to provide them with comprehensive solutions that meet their technology needs and help them reach their business goals.
To complement the company’s extensive IT consulting and helpdesk services, ZLan also provides hosting and managed services. In addition to our relationship with Microsoft, our engineering team has extensive experience with technologies from leading vendors such as VMWare, Cisco, HP, Dell, and other first-tier suppliers. In 2017, ZLan will be celebrating 10 successful years as a leading and successful force in the information technology consulting business.